Morph Hiring for Telecommunications Representative Job at Woburn, MA Full Time

At Morph, we are dedicated to keeping customers connected through the clients we work with across the region. We provide an undeniable and gold-standard service for sales, business development, and customer support. Our next entry-level Telecommunications Representative has a passion for working with others, leaves a positive impression with whom they work with, is comfortable working with technology, and has a confident and eager demeanor to learn the latest and greatest products and services.

Responsibilities of our entry-level Telecommunications Representative:

• Accept inbound calls with customers and maintain a record of those conversations using our call center software
• Educate and inform customers on our client’s products and services that they qualify for
• Communicate clearly and professionally with each interaction daily
• Close any sales through the pipeline, if needed, while working with qualified and inquiring customers
• Keep the mission, values, and vision of the organization within every customer interaction
• Troubleshoot and answer any questions regarding contracts, promotions, or questions regarding the sales process for any customer inquiries
• Escalate any problems that arise regarding products or services to the Senior Management Team
• Work cohesively with other entry-level Telecommunications Representatives as part of a team

What we look for in an entry-level Telecommunications Representative:

• A High School Diploma or equivalent is required
• 1-2 years of experience in a customer service, call center, retail, hospitality, or related entry-level position is highly preferred
• Exceptional written and verbal communication skills
• Eagerness to learn in an entry-level position
• The ability to thrive in a fast-paced environment, with minimal supervision
• A passion for working with team members and customers
• Basic knowledge and comfortability with computers/technology

Benefits of working with Morph as an entry-level Telecommunications Representative:

• A competitive hourly compensation package
• Full training and ongoing coaching by management staff
• Travel to regional conferences
• All Major Holidays off

Job Type: Full-time

Pay: $16.00 – $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center

Ability to commute/relocate:

• Woburn, MA 01801: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: One location