Multiversity Hiring for 1440 Event Ambassador Job at Scotts Valley, CA Full Time

Reports to: Director of Events OR Banquet Production Manager
Department: Food & Beverage

FLSA: Non-Exempt

Position Summary
The 1440 Event Ambassador staff position is a unique, multi-skilled and service-oriented role that specializes in delivering exemplary guest service and proactive communication – in person, via phone, live chat, email, and all other methods of interaction – with private event guests, groups, programs attendees, faculty, and internal colleagues. This position is a critical representative of 1440 Multiversity and embodies the organizational mission, vision, values, and people culture. As a 1440 Ambassador you will anticipate the needs of all program and event guests in a genuine way while providing welcoming, effective, and efficient service that exceeds the expectations of the Events team, Program Planning team, and their collective clients. Your personalized service and attention to detail will resonate with each guest and be delivered with grace in a warm yet refined professional manner. 1440 Event Ambassador’s use a like-hearted approach and caring spirit to ensure the well-being of others, enriching the experiences of all program attendees and their communities. The ideal candidate will display an empowered approach to service and deep hospitality gaining joy from the ability to surprise and delight others through a deep passion for authentic relationship building with all event guests and throughout the organization.

Accountabilities

• Proactively participate in pre-arrival communication with appropriate operational teams
• Proactively participate in communication with on-site program and event contacts
• Verify that all event schedules are accurate and communicate updates as necessary
• Review event logistics and verify that all venues are set to specifications
• Encourage guest participation in scheduled events and Signature Classes
• Affectionately greet event participants, genuinely welcome them, and guide them to their scheduled programs and events upon arrival and throughout their stay
• Be a 1440 expert by leading a clear, concise, and knowledgeable orientation of event spaces
• Discover and create unique ways to deliver memorable experiences for all participants
• Monitor guests’ activities and movements, enabling request response in a timely manner
• Collaborate to resolve major guest concerns, follow-up, and document resolution in CRM
• Conduct duties in a safe, clean, organized, and calm environment that supports an exceptional employee/guest experience
• Maintain knowledge of schedules, guest flow, daily menus, retail items, and any offerings of interest to guests
• Consistently enliven the three stages of authentic service in all interactions with others
• Lead energizing and knowledgeable introductions to venues and related venue amenities
• Ensure event support services are timely and attentive (i.e. AV, IT, Production)
• Escort, guide, accompany, and transport guests to desired locations throughout campus
• Discover and create unique ways to deliver memorable experiences for event planners and guests
• Willingness to learn and support shifts in operating departments by completing cross-training
• Extensive knowledge and interest in 1440’s history, mission, vision, architecture, and work culture
• Be empowered to make decisions efficiently and effectively – especially related to guest needs
• Collaborate with others to resolve major guest concerns and follow-up with guest to ensure resolution
• Ability to establish excellent working relationships with others
• Conduct work in a safe, clean, and calm environment that supports an exceptional guest experience
• Convey a welcoming and confident presence in each guest interaction
• Follow established procedures and help improve future implementation by identifying best practices
• Proactively engage in pre-arrival guest communication (all forms) to build anticipation and excitement of their upcoming visit to campus
• Ensure all guest and work areas are maintained, clean, and organized
• Collaborate with colleagues to meet and continually improve established goals and service standards
• Assist in fulfilling guest service requests, F&B orders, guest deliveries and event supplies
• Conscientiously maintain and follow established health, safety, sanitation, and emergency procedures
• Respond to all guest requests in a timely manner and record all preferences campus CRM
• Follow established protocol for recording and communicating all defects and guest glitches
• Proactively organize, schedule, and fulfill planner needs with Events team
• Ensure all venues are set to requirements including the placement of all materials and supplies
• Assist the Events team in fulfilling planner, speaker and faculty needs and requests for supplies, vendor deliveries, meeting materials, program registration and private events.
• Familiarize and educate guests regarding campus operating standards, policies and the use of built-in equipment and supplies
• Review all relevant information to gain knowledge as to the specific unique needs of each program – participate in BEO meetings, pre-program meetings, client campus tours and brief meetings
• Attend daily departmental stand-up and other meetings as appropriate
• All other duties and projects as assigned by leadership

Essential skills and experience

• Excellent communication skills with an emphasis on active listening
• Attention to organization, prioritization, detail, and aesthetics, with the ability to multitask a variety of situations in a fast-paced work environment
• Ability to learn and use new computer programs in addition to basic AV and IT in all event spaces
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by program planners, event organizers, faculty speakers, guests, and colleagues.
• Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, and collaboratively
• The ability to respond properly in health, safety, and emergency situations
• The ability to perform other tasks or projects as assigned by campus management and staff
• Ability to problem solve and collaborate with others to find sustainable solutions
• Must follow health, safety, and emergency protocols
• Attention to detail and ability to handle multiple tasks
• Willingness to take on responsibility within the framework of a team
• Ability to work a flexible schedule that includes nights, weekends, and holidays

• A passion for 1440 Multiversity’s mission and values, as well as a strong desire for creating a welcoming guest experience
• Previous work experience in hospitality preferred
• Bilingual in Spanish a plus, but not required
• Ability to quickly learn about products, policies and procedures and adapt to new information
• Ability to create and maintain positive long-lasting relationships
• Be able to organize and manage multiple priorities in a fast-paced environment
• Must be able to follow responsible fiduciary and payment processing policies and procedures
• Possess strong communication and action-oriented skills

.AAP/EEO Statement
1440 Multiversity provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, 1440 Multiversity complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation. and training.

1440 Multiversity expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of 1440 Multiversity’s employees to perform their job duties may result in discipline up to and including discharge.