Neighborcare Health Hiring for Human Resources Operations Manager – HR Job at Seattle, WA Full Time

Purpose

Champions Neighborcare’s Core Values and Service Commitments and is responsible for the daily management of Human Resources Operations. This includes staff relations, HR compliance, employment practices, staff programs, benefits administration, Human Capital Management (HCM) system, and compensation support. Ensures effective Human Resources service delivery and provides coaching and support to leaders and staff to improve performance and resolve workplace concerns. Works in close partnership with the Sr. Labor Relations Specialist and the Leadership & Development Programs Manager.

Neighborcare Health offers a robust benefit package including health insurance, paid time off, holiday pay, retirement pet insurance, and more! This position is eligible for the Staff Referral Program.

About Neighborcare Health

The mission of Neighborcare Health is to provide comprehensive health care to families and individuals who have difficulty accessing care; respond with sensitivity to the needs of our culturally diverse patients; and advocate and work with others to improve the overall health status of the communities we serve.

EDI Vision

We are committed to becoming a fully inclusive, anti-racist multicultural organization whose heart is healing and equitable health care.

EDI Mission

• To purposefully identify, address, and dismantle supremacist policies and practices, heal the damage they cause, and remove the barriers to achieving equity for our staff and patients.
• We are resolved to develop training, clear directives to ensure that we are accountable for achieving established EDI goals and solicit community solutions to ensure the health and healing of everyone who enters our buildings.
• We will center the voices of people of color in the conversation. When such remedies and structures are not in place, we will create them and refine them as needed.
• We acknowledge the deadly impact of racism and white supremacy in the fabric of our institutions, society and nation.
• We believe that our active, public commitment to racial justice and health equity must be reflected in the life and culture of the organization through our policies, business practices, health care delivery, communication, and leadership structures. The results will manifest in improve health for our patients, greater inclusion, and improved work experience for our staff.

In this position you will:

• Collaborate with patients, clients, staff, and community partners to identify and address the ways that systemic racism and other forms of compounding bias are root causes of disparities in clinical/mental health and homelessness in Black, Indigenous, and other communities of color and other communities that have experienced historical and structural oppression.
• Develop and maintain strong partnerships with leaders to cultivate a culture that reflects the Core Values and Service Commitments of the organization and to ensure Human Resource policies, processes, and practices are effectively implemented. Partner with leaders on organizational design and workforce planning, including creating and revising job descriptions.
• Advice and counsel leaders, staff, and direct reports regarding Neighborcare policy and procedures interpretation and Federal, State, and local employment laws to ensure consistency in policy application, decision making, and administration of staff programs and practices.
• Manage staff relations issues and provide expertise, counseling, and support to leaders regarding performance management and corrective action. Work in close coordination with the Sr. Labor Relations Specialist who leads this work for union represented staff.
• Provide oversight of outsourced leave of absence administration, personal leaves of absence, requests for accommodation, and L&I; ensuring consistency and compliance.
• In partnership with the Leadership and Development Programs Manager, review and analyze business data to identify trends and recommend solutions to improve team member engagement, performance, and retention.
• Oversee record keeping process to ensure accurate records are maintained, including personnel files, records of benefits plans participation, and the processing of promotions, transfers, salary changes, supervisor changes, and terminations. Leads bi-weekly HR/Payroll Team meeting, ensuring open and clear communication between teams and timely and accurate completion of HCM updates.
• Provide leadership in ongoing effort to document and improve HR processes. In partnership with the Sr Director Human Resources, build and maintain internal HR policies, procedures, and staff handbook. Manage and develop small HR Operations team consisting of HR Generalist(s), HR Coordinator, and Compensation and Benefits Administrator.
• Stay informed and educate the Human Resources team on new and existing employment laws, regulations and best practices. Plan and implement changes to ensure compliance with all existing governmental and labor reporting requirements.
• Provide leadership and support for new projects, system implementations, and initiatives. Perform other duties as assigned within job qualifications.

Required qualifications for this position include:

• Bachelor’s degree in Business, Human Resources or related field; or an equivalent combination of education and highly relevant experience
• Minimum five (5) years’ progressively responsible experience in Human Resources
• Minimum three (3) years’ supervisory experience
• Demonstration of understanding with EDI initiatives required.

Preferred qualifications for this position include:

• Experience in Healthcare preferred
• Experience administering compensation and benefits programs preferred
• Human Resources professional certification (PHR, SPHR, SHRM- CP, SHRM-SCP, etc.) preferred

Our Mission

The mission of Neighborcare Health is to provide comprehensive health care to families and individuals who have difficulty accessing care; respond with sensitivity to the needs of our culturally diverse patients; and advocate and work with others to improve the overall health status of the communities we serve.

About our Service Commitments

Our service commitments were created b staff members, leaders, board members and patients. We use these as a guide and expectation for how we treat our patients and each other. You may learn more about our service commitments here, https://neighborcare.org/about-us/service-commitments/

• Servicing patients
• Serving each other
• A warm welcome
• Caring
• Respect
• Working together
• Trusting Relationship

About us

For 50 years, Neighborcare Health has been caring for our neighbors with essential medical and dental care, counseling, outreach, health education and more in Seattle, Vashon, and our newest dental clinic in Olympia! Our purpose is to improve health by engaging, educating, and empowering people in the communities we serve. We are looking to hire the best talent to support our culturally diverse workplace and community.

Union: No

Full job description will be provided during the interview process.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)