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It’s fun to work in a company where people truly believe in what they are doing!
Are you ready to dive into an exciting role that goes beyond the ordinary? Join our phenomenal team of Customer Support Representatives, where we turn every customer interaction into a thrilling experience. At NEOGEN, we believe in creating a workplace that’s not just a job but a daily celebration of passion and teamwork.
As a Customer Support Representative at NEOGEN, you’ll be at the forefront of customer support, making each interaction a delightful journey for our customers. Be part of a team that thrives on enthusiasm and loves what they do, contributing to the driving force behind our customer success.
Customer Support Representative
Job Description
Last Updated: 1/9/2024
FLSA Status: Non-Exempt
Job Profile: J50068
Management Level: Individual Contributor
Job Summary:
Are you ready to dive into an exciting role that goes beyond the ordinary? Join our phenomenal team of Customer Support Representatives, where we turn every customer interaction into a thrilling experience. At NEOGEN, we believe in creating a workplace that’s not just a job but a daily celebration of passion and teamwork.
As a Customer Support Representative at NEOGEN, you’ll be at the forefront of customer support, making each interaction a delightful journey for our customers. Be part of a team that thrives on enthusiasm and loves what they do, contributing to the driving force behind our customer success.
Essential Duties and Responsibilities:
- Elevate customer satisfaction by delivering excellent and lively customer service.
- Be the first point of contact, handling customer inquiries via phone, email, and chat with a smile.
- Prioritize and escalate customer issues to meet and exceed their needs.
- Master the art of handling customer questions and troubleshooting with a positive attitude.
- Contribute to achieving KPIs, making every success a team victory.
- Assist customers with invoice questions, closing orders, and processing payments with flair.
- Become a NEOGEN expert, knowing our people, products, and services inside out.
- Resolve customer inquiries and problems independently, showcasing your expertise.
- Take ownership of processing orders and returns, ensuring a seamless experience.
- Actively participate in team huddles, meetings, and continuous education with an infectious enthusiasm.
- Embrace other tasks as assigned, turning challenges into opportunities for growth.
Skills and Competencies:
Cultural Savvy: Live and breathe One Neogen Pillars of Trust – Openness, Honesty, Credibility, Respect, and Service through every action and communication.
Communication: Effectively communicate through all channels and actively listen to others.
Leading Others: Lead by example, fostering a culture of trust through teamwork and collaboration.
Decision Making and Problem Solving: Make timely decisions and identify information needed to perform responsibilities.
Driving Performance: Showcase dedication by remaining focused, meeting productivity standards, and thinking creatively.
Organizational Strategy: Understand your role and show curiosity about how it fits within the organization.
Qualifications
To thrive in this role, you must:
- Possess stellar phone skills, spreading joy with outstanding customer service.
- Have strong interpersonal and communication (verbal & written) skills.
- Be proficient in the Microsoft Office suite.
- Experience with Salesforce is a plus but not required.
- Welcome if you have animal industry experience, but it’s not a requirement.
Education and Experience
High school diploma or equivalent required
BS degree in life sciences discipline such as Animal Science, Genetics or Chemistry preferred.
Physical Demands
The physical demands are designed to be met with ease by individuals, with reasonable accommodations made for those with disabilities.
Work Environment: On Site/Hybrid Schedule
Our work environment is crafted to inspire creativity and collaboration, offering a space where every day feels like an adventure. Join us in creating extraordinary moments and making each day at NEOGEN a thrilling experience!
Come Be Part Of A Mission that Matters!
From inside the farm gate to our dinner plates, Neogen protects the world’s food supply. Through a variety of animal healthcare products, to food safety solutions for dangerous bacteria, allergens, toxins, drug residues and much more, Neogen is there — and you can be too.
