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Job Description
About NetApp
We’re forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can’t do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it’s in our DNA. We push limits and reward great ideas. What is your great idea?
Job Summary
Spot by NetApp is looking for an exceptional, mission- and vision-oriented, Cloud Enterprise Account Manager to lead our sales efforts within a book of existing customers. Spot is a Customer Obsessed company, experiencing hyper-growth; hence, this person will lead with one goal in mind – driving growth, by solving customer pain-points around their cloud infrastructure and application delivery journey.
Spot, which was acquired by NetApp (NASDAQ: NTAP) in 2020, continues to run as a standalone startup under the NetApp umbrella, and enjoys the best of both worlds – innovation and agility of a startup, coupled with stability and reach of a big public company.
As an Enterprise Account Manager, you will ensure the success of Spot’s customer base by delivering world class customer service. The right candidate will love using data driven insights to identify opportunities for customers to adopt additional Spot products and expand their usage within their global organization.
Job Requirements
What You’ll Do
Primary ownership and accountability for ensuring customer growth, satisfaction, and retention within assigned accounts
Identify, develop, and recognize new opportunities for expanding your Customers’ business volume
Develop strong relationships with all key decision makers and influencers across external and internal stakeholders
Uncover and mitigate any risk that threatens your Customers’ growth, satisfaction, or renewal
Own all primary Customer communication and work with your Customer Success Engineer to ensure customer satisfaction and growth
Education
5+ years of experience as an Account Manager within a global B2B-focused SaaS company
Prior success maintaining and managing an active pipeline of forecasted sales to meet monthly, quarterly and annual quota objectives
Ability to align the value of the solutions to customers’ missions, KPIs, and/or business objectives
Excellent business acumen. You understand how to position, sell and negotiate value, calculate ROI, and you are deeply trained in strategic selling
You are never satisfied until your customer is an enthusiastic reference account and will do what it takes to help make your customers successful
Strong written and verbal communication skills
Did you know…
Statistics show women apply to jobs only when they’re 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.
Why NetApp?
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world’s biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We expect a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. We also offer financial savings programs to help you plan for your future.
If you run toward knowledge and problem-solving, join us.
Colorado Residents Only: If the Company determines this role will be performed in Colorado, the starting salary for this position is (.9 compa*). This role could be eligible for comprehensive benefits including: Medical, Dental, Vision, Life, 401(K), Paid Time off (PTO), Company bonus, Employee stock purchase plan, and restricted stocks (RSU’s) *. Final compensation will be dependent on various factors such as location, qualifications, certifications, relevant work experience and other factors, consistent with applicable law.
