NewWave Telecom & Technologies Hiring for People Operations Coordinator at Remote Full Time

Who is NewWave?

We are a company on a mission to level the playing field in healthcare, by addressing provider access to relevant data. We’re dedicated to shaping solutions for people affected by social determinants of health to connect them with providers and community resources to help them more effectively and equitably. Our culture is centered on recognizing our people come first, embracing a growth mindset, striving for excellence, and driving the greater good.

Why NewWave?

NewWave is a people first corporation who has been widely recognized for putting our social responsibility at the very heart of everything we do. For employees the NewWave experience is one of enrichment, challenge, and growth. NewWave employees will have access to health & wellness benefits, educational support, and the flexibility to design the Work-Life balance that suits their lifestyle.

What’s the Job?

We are seeking a driven, friendly, and organized People Operations Coordinator. This job is for the candidate who is tech savvy, able to make connections, achieve goals, and has a tool belt of workplace experience enhancements. Come build on our thriving culture and help make NewWave a 5 star employee rated company!

Responsibilities:

• Proactively manage a multi-team calendar, ensuring team plans and logistics are proactively scheduled and communicated
• Develop the ability to read team needs and anticipate solutions to resolve proactively in a high-energy manner without seeming demanding
• Act as a friendly gateway to the People Operations, Recruiting, Learning and Development, and Workplace Experience teams to ensure effective use of time and resources
• Successfully improve the time efficiency and capacity of the People Operations teams by helping prioritize tasks
• Coordinate and design creative content, team presentations, and communications
• Assist in preparation and completion of client letters, H1B, Green Card, and/or other legal or immigration matters
• Prepare metrics and provide meeting logistic support for improvement initiatives
• Manage the backlog of ServiceNow tickets by fulfilling or triaging tasks as it relates to People Operations and Learning and Development
• Be tech savvy and proactive with solutions to support team objectives
• Attend a high volume of meetings with various stakeholders, keeping detailed documentation on behalf of the team to improve diligent follow-up on delegated assignments
• Assist with travel booking and coordination, submitting expenses and other team needs
• Assist People Operations and related teams with projects, as needed, including researching policies, metrics, employee engagement tools, learning and gaining intimate knowledge of clients and/or partnerships, while documenting information
• Craft and distribute formal communications on behalf of the People Operations Team to the NewWave Enterprise Teams. This would also include external and personal contacts
• Partner with the Workplace Experience Team to enhance NewWave’s culture. Assist and serve the company’s Culture Builders Committee and partner to implement culture building initiatives
• Support the Workplace Experience Team by planning and executing logistics around team retreats/off-site and assist with internal and external corporate events
• Be a valued partner across NewWave

Basic Qualifications

• Ability to work in a virtual-first environment while, on occasion, being available to participate in certain events in person
• Fantastic organization skills
• Demonstrated ability to schedule meetings and experience with heavy calendar management
• Ability to thrive in a fast-paced environment
• Ability to converse clearly and efficiently with colleagues, C-level executives, customers, and other external contacts. Excellent communication skills (both written and oral) including knowing and/or researching current international customs and best practices for business communication styles
• Proficiency in word processing, spreadsheet management, Microsoft O365 Suite, and the ability to leverage new technologies
• Stellar collaboration skills and follow-through – this role touches multiple teams, so positive collaboration, and the ability to build trust is a must
• Proven ability to handle confidential information and other sensitive matters

Preferred Qualifications:

• Strong project management skills, 1+ years of project management experience, including strong attention to detail and the ability to manage projects through to implementation

Interpersonal Skills

• Excellent interpersonal, verbal and written communication, and organizational skills – must be able to communicate fluently in English both verbally and in writing
• Excellent customer service skills
• Should be extremely facts and data oriented.
• Should be action and closure oriented.
• Strong persuasion, facilitation and influencing skills.
• Should be self-driven.
• Strong analytical and critical thinking skills.
• Must be able to thrive in a fast-paced, rapidly evolving environment with varying priorities, based on a team building culture.

Opportunities for Growth

• People Operations Partner
• Digital Marketing
• Operations Coordination

Location:

100% Remote

FLSA Status:

Exempt

Residency Requirement

Must have lived in the United States at least 3 out of the last 5 years.

NewWave is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. NewWave is a proud Veteran friendly employer.

Job Type: Full-time

Pay: $28,206.00 – $65,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Schedule:

COVID-19 considerations:
All work is 100% remote.

Education:

• High school or equivalent (Preferred)

Experience:

• Project management: 1 year (Preferred)
• Employee relations: 2 years (Preferred)

Work Location: Remote