Responsible for monitoring either SONET, DWDM, or IP-MPLS network and environmental alarms from a centralized Network Operations Center (NOC) ensuring high availability and attainment of service levels. Detects and analyzes alarms to provide basic to moderate fault isolation and remote troubleshooting, escalating if necessary.
Provides Tier 2 support and services to the SCN NOC. Interface with SCN field personnel and work with internal resources to ensure company’s network and circuits uptime is according to service level agreements. Be a technical lead on network management systems and performance monitoring tools as it relates to Crown Castle’s remote connectivity network and escalate issues as needed. This position will require limited off hour on call to support field and NOC personnel.
Essential Job Functions
Education/Certifications
Experience/Minimum Requirements
Other Skills/Abilities
Job Type: Contract
Pay: $20.00 – $23.04 per hour
Benefits:
Schedule:
Ability to commute/relocate:
Work Location: One location
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