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Overview:
Essential Duties:
Duties and Responsibilities
Technical
General operations support and interface functions
Behavioral Requirements
Nippon Express Company, Ltd. (“NX”) was founded in 1872 in Japan and is headquartered in Tokyo. NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities around the world.
Nippon Express U.S.A., Inc. (“NEU”) was incorporated in New York in 1962 as a fully owned subsidiary of NX. NEU provides logistics solutions and comprehensive transportation services through its international freight forwarding and logistics network, including specialized handling of: air, land, sea and express packages; all types and sizes of cargo; personal effects and household goods; fragile and perishable freight; and livestock. NEU also provides related services, such as warehousing, distribution and customs brokerage and clearance. NEU operates at 55 locations in 27 states within the U.S., with approximately 1300 employees. NEU has enjoyed tremendous growth and success as one of the top five international freight forwarders in the world. We connect people with products throughout the world.
Purpose:
Provides sales and marketing support including direct sales activities, developing business relationship with potential and exiting customers, reporting on activities for assigned accounts, coordination with various branch operations and corporate sales as necessary, and coaching and assistance to more junior sales representatives and marketing assistants as necessary and appropriate
Responsibilities:
Essential Duties:
- 30% Basic Contact with existing and prospective Customers
- Client Relationships / Existing Business Expansion – keeping a close relationship with existing customers and identifying potential new opportunities. (25%)
- Reporting – sales and customer forecasts and activity to Branch and Regional Sales Team (5%)
- Sales planning and marketing – forecasts, marketing materials, marketing and sales promotion recommendations (5%)
- Coordination – with various branch operations and corporate sales as necessary (35%)
Include but are not limited to:
- Become thoroughly knowledgeable regarding all of NEU’s total service products to generate sales, revenue and profits to meet established goals. This will be achieved by effective cold calling, networking, prospecting, assessing customer business potential to generate viable leads, timely and accurately responding to RFI’s, RFQ’s and bids, scheduling appointments, developing additional collateral materials as required, preparing and presenting professional client presentations.
- The primary objectives are to obtain new customers for the Branch to diversify the existing customer base to increase revenue and profit results; and increase revenues and profits from existing customers by securing new traffic lanes and service modes throughout the USA and other international markets, including Asia.
- Always interact professionally with all external contacts including customers, vendors and Agents, and all internal contacts within and outside of the Branch, including co-workers, and management.
- Develop a keen understanding of the intricacies of all commercial operations capabilities at the Branch, domestic USA and international levels so that the service levels that are sold to customers can be consistently delivered at rates that are competitive and yield profits.
- Timely and accurately report account and sales activity, recommendations and proposed solutions to senior management.
Duties and Responsibilities
Technical
- Provide Management with current and valid information regarding market conditions for the purpose of planning new services.
- Recommend the promotion and marketing strategies to improve the sales and marketing share
- Recommend sales programs and conduct sales promotion in consideration of market conditions or any such factors
- Develop marketing and sales materials
- Identifying potential customers through research, networking, trade shows, etc.
- Producing sales forecast and actual information to Branch management and to Regional Sales as required
- Use Customer and prospect contact activities, tools and systems and update relevant information held in these systems.
- Integrate personal sales efforts with other marketing activities, e.g. product launches, promotions, advertising, exhibitions.
General operations support and interface functions
- Develop communications and relationships with branch operations staff that will encourage leads and additional business
Behavioral Requirements
- Strong teamwork skills and inclination
- Strong communications skill – listening, public speaking, providing and receiving feedback
- Process improvement
- Ability to understand, develop and maintain multi-cultural relationships
Patience – ability to deal with complex processes that may involve multiple levels of approval
Qualifications:
- B.A./B.S. Degree or equivalent or related industry experience
- Familiar with logistics concepts including contract and tariff
- Familiar with automotive industry
- Strong quantitative and analytical skills
- Strong computer skills – Powerpoint, Word, Excel, Lotus Notes
- Approximately 3-5 years freight forwarding or logistics industry experience
- Minimum 2 years direct client selling experience
- Analytical skill (Familiar with logistics concept and planning concept)
- Knowledge of international commerce (sales and payment term, method, customs regulations etc.)
- Knowledge of Consolidator system desirable
- Knowledge of Department of Transportation (DOT), State, Federal and Interstate Commerce commission (ICC) regulation desirable
- Plan and prioritize personal sales activities and customer/prospect contact
- Manage product mix, pricing and margins according to agreed aims
- Communicate at a high level(written and verbal)
- Maintain and develop existing and new customers through ethical sales methods
- Be highly competent with Microsoft Office Products, with emphasis on Lotus Notes, Word, PowerPoint and Excel
- Be self driven and results-oriented
- Have a high sense of personal responsibility
- Develop and maintain long term relationships with customers
- Demonstrates effective negotiations and closing techniques
Organization Relationships
- This position must interact professionally at all times with all external contacts including customers, vendors and agents, and all internal contacts within and outside of the Branch, including co-workers, and management.
- This position must develop communications and relationships with branch operations staff that will encourage leads and additional business
Work Environment
- Driving / Flying for long periods of time
- Siting, walking, standing, bending, twisting, kneeling, reaching
- Exposure to traffic
Nippon Express offers a generous Employee Benefits Package including:
- Medical, Dental, and Vision beginning the 1st of the month after 30 days.
- 401k with a company match
- Flexible Spending Accounts, HSA, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Auto and Home policies, Commuter Benefits, and much more.
- Generous Vacation and Sick time.
Nippon Express USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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