The HR System is a web-based PeopleSoft application accessible from the MYPACK Portal with a valid unity ID and password. The application supports the information needs of Human Resources (HR), Payroll, Employee Services, Benefits, and Management functions within the university. It merges resource management activities into standardized categories, folders, subfolders, and topics. The linkage of its payroll and human resource activities in the HR System makes the software application both rigid and flexible for processing personnel actions.
Essential Job Duties
NC State University is in the process of implementing ServiceNow HRSD as a tool for case management and as a knowledge base to support NC State employees and campus partners. The HR Systems Analyst is responsible for the knowledge base planning, implementation, configuration, and maintenance.
Responsibilities of the HR Systems Analyst include, but are not limited to:
Information Technology
Serve as a subject matter expert for ServiceNow HRSD.
Identify and implement technological solutions with the goal of improving operational performance and efficiency.
Liaison between campus partners and University Human Resources Centers of Excellence to elicit requirements, translate requirements to technical specifications, and ensure outcomes meet the needs of the NC State stakeholders.
ServiceNow Organization
Define and maintain the roles & responsibilities for each persona in the ServiceNow system.
Partner closely with the UHR Centers of Excellence teams to identify and embed knowledge articles and resources in support of Tier 0.
Develop knowledge base training, best practice guides, and content standards for content owners and managers.
Partner with cross-functional support teams to advise on knowledge base best practices and prioritize employee portal initiatives that solve knowledge base challenges.
Train and enable teammates on the various features and navigation across ServiceNow.
ServiceNow Enhancement
Identify opportunities to leverage our ServiceNow platform more effectively, making it easier for employees to interact with a self-serve platform.
Identify and resolve inefficient knowledge processes and practices, recognizing opportunities for improvement with the customer experience.
Provide regular communications to University Human Resources leadership, analyzing and reporting on knowledge success metrics, celebrating knowledge wins, and identifying opportunities for improvement
Other Responsibilities
Other duties as assigned.
Minimum Education and Experience
Master’s degree; or Bachelor’s degree with zero – two years of relevant experience; or an equivalent combination of education, training and relevant experience.
Other Required Qualifications
Strong verbal and written communication skills with the ability to effectively communicate the technical components and benefits of knowledge at all levels.
Excellent project management skills.
Excellent presentation skills.
Demonstrated ability to partner and collaborate to form lasting partnerships
Preferred Qualifications
Project Management Professional (PMP) Certification and/or Lean Six Sigma Certification.
Experience with the ServiceNow platform.
Required License(s) or Certification(s)
N/A
Valid NC Driver’s License required No
Commercial Driver’s License required No
Job Open Date 12/21/2021
Anticipated Close Date This posting is scheduled to close at the end of the day on Friday, Jan. 28 (EST).
Special Instructions to Applicants
Position Number 00109017
Position Type EHRA Non-Faculty
Full Time Equivalent (FTE) (1.0 = 40 hours/week) 1.00
Appointment 12 Month Recurring
Mandatory Designation – Adverse Weather Non Mandatory – Adverse Weather
Mandatory Designation – Emergency Events Non Mandatory – Emergency Event
Is this position partially or fully funded on ARRA stimulus monies? No
Department ID 480201 – HR Information Management (HRIM) & Analytics
AA/EEO
NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or [email protected]. Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
Full Job Description Position Information Present Position Number 00353W Role Code Title Admin & Office Specialist III Position Title HR...
Apply For This JobPosition: Production Team Member – Full TimeTMMI Production Team Member Job Description: Toyota Manufacturing is looking to develop new innovative...
Apply For This Job...
Apply For This JobFull Job Description HR Coordinator II At Pilgrim’s, Safety Is A Condition, which means the safety of our team members...
Apply For This JobCompensation Analyst – (22000806) Description Position Summary This position is responsible for the administration of all aspects of the Company’s...
Apply For This JobFull Job Description Job Description: Serve as the single point of contact for all Human Resources activities and actions for...
Apply For This Job