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$17.10/hr, 40 hrs/wk, 52 wks/yr
POSITION SUMMARY:
Working under general supervision and with moderate difficulty, this position is responsible for providing reliable information and appropriate referrals to individuals seeking program assistance.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Fields requests for assistance and assesses caller needs in order to ensure quality customer service
Provides reliable information to callers and makes appropriate referrals for program services
Provides referrals for other agency resources and outside resources to ensure access to comprehensive services
Provides pertinent intake information to program staff to ensure appropriate service delivery to clients
Enters information into a centralized database system for accurate and timely record keeping
Other related duties as assigned.
EDUCATION AND/OR EXPERIENCE:
High School Diploma/GED; and two years’ experience in customer service; OR an equivalent combination of education, training, and experience which demonstrates the ability to perform the duties of the position.
CONDITIONS OF EMPLOYMENT:
Criminal Background Check
Fingerprint Clearance Card, Level I
Motor Vehicle Report (annually)
CERTIFICATES & LICENSES:
Alliance of Information and Referral Specialist (AIRS) (within one year of employment)
TECHNICAL COMPETENCIES:
N/A
GENERAL COMPETENCIES:
Communication (verbal)
Critical thinking
Cultural competence
Discretion
Problem solving skills
TRAVEL REQUIRED:
X
PHYSICAL REQUIREMENTS & WORK ENVIRONMENT:
Physical Activity: Frequent listening, talking, sitting, repetitive motion, and finger use. Occasional balancing, stooping, crouching, reaching, standing, walking, pushing, pulling, lifting, grasping, and feeling.
Physical exertion: _X_ Sedentary; ___ Light; ___Medium; ___ Heavy; ___ Very Heavy. Work involves exerting up to 10 pounds of force occasionally and/or negligible amounts of force frequently or constantly to lift, carry push, pull or otherwise move objects, including the human body; involves sitting most of the time.
Visual requirements: Close visual acuity for compiling and analyzing data; viewing a computer screen; and reading.
Working conditions: Not substantially exposed to adverse environmental conditions.
NACOG is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, genetic information, or any other characteristic protected by the state, federal, or local law. NACOG is committed to providing access, equal opportunity and reasonable accommodation for individual with disabilities in employment, its services, programs, and activities.
Benefits include: Agency Paid Health, Dental, Vision, Arizona State Retirement (ASRS); Vacation, Sick & Holiday Pay
