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Full Job Description
Northern Light Health
Department: HR Operations
Position is located: Cianchette Professional Blding
Work Type: Full Time
40 hours per week
Work Schedule: 8:00 AM to 4:30 PM
This role can be performed remotely anywhere in the United States with the exception of California
This position can be hired as an Analyst I, II or III level depending upon experience and education. The following job description is for HR Business Support Analyst I:
Summary :
The HR Business Support Analyst I is responsible for assisting with day-to-day operations of HR Business Support including maintenance of HR personnel data, process flow, system process improvement, standardization, testing, end user adoption, reporting, education and training on IS systems used within Human Resources (HR). Supports and trains other HR staff by providing input and guidance. Serves as a subject matter expert to HR operations and end users, including managers and employees. Provides project assistance and support to HR Business Support Analyst II and II as well as Leader, working independently and collaboratively with cross-functional teams within IS and HR. Employees in this role are considered entry level in the HR Business Support Analyst career ladder.
Responsibilities :
- Provides day to day service level support to customers and other analysts.
- Troubleshoot errors and issues related to process and operations within HR systems.
- Assists with end user testing, training, and education within complex application systems.
- Provides support for implementations and works closely with operations and end users as well as other analysts.
- Helps maintain data integrity in systems and provides process improvement feedback and development within the team.
- Collaborates with functional users and technical resources to aid in the development and redesign business processes that align with the delivered functionality with Infor and other applications.
- Assist with research and recommendations on solutions and variations from established practices in an effort to find efficiencies.
- Other Duties
Other Information :
Competencies and Skills
Achieves Results: Sets high standards for their own outcomes and seizes opportunities to engage others towards objectives. Consistently moves forward with direct actions in order to attain or exceed objectives. Manages their own time effectively to accomplish assigned tasks. Successfully prioritizes multiple projects and duties as needed.
Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation.
Demonstrates Adaptability: Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing one’s behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively.
Demonstrates Emotional Intelligence: Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization’s benefit.
Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences’ level.
Exercises Sound Judgment & Decision Making: Understands and processes complex information, which allows for appropriate and accountable conclusions. Does not react too quickly or slowly. Balances facts, goals, and potential approaches taking the appropriate criteria into account. Makes active decisions and commits oneself by communicating confidently and respectfully.
Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
Human Capital, Supply Chain and Financial Software.
Spreadsheet application with the ability to use calculations, formulas, graphing tools, pivot tables, and a macro programming.
No previous experience required.
Seeks Process Improvement & Applies System Thinking: Possesses and gains insight into situations, problems and processes. Understands the interconnection between organizational elements. Deconstructs problems and systematically investigates the various components. Considers the impact of actions on the entire process/system. Detects problems and opportunities, recognizes important information, and links various data to trace potential causes and relevant details.
Education
Required Bachelor’s Degree
Human Resources Management or Information Technology preferred.
Working Conditions
Work with computers, typing, reading or writing.
Work beyond the regularly scheduled hours.
Prolonged periods of sitting.
