Symplast – A leader in Mobile Practice Management for Aesthetic and Medspa Software seeks an addition to the team.
Symplast is a rapidly growing company specializing in software solutions aimed at improving patient/doctor relationships while having complete oversight/control of the many facets of delivering best service to patients.
The Client Onboarding Specialist role reports to the Client Onboarding Manager and works closely with individual product owner teams, sales, and client success to ensure clients are onboarded and implemented successfully, know the value of our services and resources and utilize the product effectively. The Client Onboarding Specialist role keenly focuses on driving an exceptional onboarding experience whilst ensuring onboarding milestones are consulted, prescribed, and met within timelines. In addition, this role serves as the main point of contact throughout the onboarding journey, keeping the Client Onboarding Manager informed, and working as a liaison between clients, sales, the CS department and product teams.
What you’ll do:
The onboarding phase is the most important phase of the client lifecycle, and Client Onboarding Specialists are responsible for establishing the solid foundation that drives our clients’ success. This crucial client-facing role focuses on the successful implementation and adoption of product. The Client Onboarding Specialist owns the post-sale onboarding client relationship and manages the implementation of said solutions whilst ensuring the client receives all pre-defined touchpoints. The role will also be responsible for monitoring the progression of all projects within the onboarding process of each assigned client and keeping all involved teams (internal and external) informed and on track to completion. These projects include but are not limited to solutions and systems implementation, training for clients, new client set-up, configuration and training within internal company tools and platforms and CRMs.
Client Communication 45%
Project Management 35%
Internal Communication 20%
What prepared you for this role (qualifications):
Job Type: Full-time
Benefits:
Schedule:
Work Location: Remote
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