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Full Job Description
Nuvia Dental Implant Center, a growing dental implant center, is looking for an outgoing HR Generalist to join our team in our Salt Lake City, UT location. We provide implants and full mouth restorations to our patients, changing their lives. An exceptional patient experience for every patient is our top priority.
Hours are full time, Monday-Friday 40hrs a week.
Nuvia is a great place to work! We pride ourselves in the satisfaction of our teams and believe if they are well taken care of, in turn, they will take great care of our patients. Our benefits package includes the following:
Paid Medical Insurance
Paid Dental Insurance
Paid Life Insurance
Paid Short Term Disability
Paid Training
Paid Time Off plan
Paid Bereavement
Paid Holidays
Paid Parental Leave
401k match
Employee Assistance Program
Vision (voluntary)
Long Term Disability (voluntary)
As our PX Generalist, you have a crucial role in the success of Nuvia. Your role is to care for the
overall wellbeing of all Nuvia SML MKRs and contractors within the network. The ultimate goal
for everyone at Nuvia is to provide an exceptional patient experience or support the patient
facing teams who do so. We all work together to deliver the highest level of patient experience
by delivering permanent teeth within 24 hours and do so through innovation, teamwork,
operational excellence and being obsessed with our patients.
Responsibilities:
●Communicate Core Values, opportunities and general employment brand messaging with
the community, potential future team members and Nuvia’s existing network
●Encourage, respond to and manage employer reviews across all platforms
●Welcome, recognize and spotlight SML MKRs to ensure everyone feels appreciate and
connected to the brand
●Communicate general PX messaging with SML MKRs
●Provide support to teams through process education regarding mediation and conflict
resolution
●Conduct, measure and communicate results from periodic surveys to measure satisfaction
and engagement of our teams
●Receive and track progress on Performance Development Plans
●Oversee, communicate and manage results of Performance Reviews
●Conduct effective exit interviews and communicate results affected parties
●Tactfully process grievances and complaints submitted by SML MKRs on behalf of the
company
●Encourage and ensure proper documentation is received in all matters related to PX
●Process relevant portions of claims made to state and federal agencies
●Contribute to PX team to hit goals, targets, deadlines and initiatives
●Monitor state and federal laws to ensure compliance within department
Requirements:
Be available for questions during normal business hours
2. Protect and defend the company and fellow SML MKRs at all times
3. ALWAYS operate with high levels of professionalism
4. ALWAYS protect the sensitive information and confidentiality of everyone in Nuvia’s
Network
5. NEVER participate in gossip or drama that is not helpful or useful to the growth of the
company or the maintenance of its culture.
6. Consistently strive for compliance within the department as it pertains to the role
7. Effectively communicate across all departments at Nuvia
8. Navigate difficult conversations and always communicate with clarity and kindness
9. Be available to quickly act on time sensitive situations that may arise
10. Be self driven to complete tasks and ask questions when something is unclear
11. Develop and refine all processes related to position for continued growth
12. Document all processes of the PX Generalist position
13. Track and report metrics specific to responsibilities listed above
14. Understand and live by our company values
Results:
1. NPS: 75%
2. Annual Turnover Rate: 40%
3. 90 day retention:80%
4. Complete all required paperwork and reporting as soon as possible
5. Smooth, accurate processes to support the life cycle of all SML MKRs
The biggest challenge in this position is the ability to stay organized, driven and set your own priorities is a must. The ability to be VERY professional and well spoken.
Our team members are as diverse as the patients we serve. Imagine being part of a team that gets to give patients their confidence back through a brand new smile, we get to do it every day! We are eager to invent, find new solutions to problems and develop new processes. At Nuvia, we have a culture of excellence while still collaborating well as a team. We are obsessed with our patients, love what we do and feel honored to be able to provide such an incredible service.
If you feel like you would be a good fit with our culture and like the idea of changing people’s lives, apply today! We look forward to meeting you