NYC Administration for Children’s Services Hiring for Associate Commissioner at New York, NY Full Time

As of August 2, 2021, all new hires must be vaccinated against the COVID-19 virus, unless they have been granted a reasonable accommodation for religion or disability. If you are offered city employment, this requirement must be met by your date of hire, unless a reasonable accommodation for exemption is received and approved by the hiring agency.

The Division of Child and Family Well-Being is seeking a self-motivated, executive with a coaching leadership style to head the Office of Child Care Operations. The Office of Child Care Operations (CCOPs) provides a range of resources to support access to child care vouchers for eligible low-income families. These vouchers serve more than 25,000 families across New York City and are used at hundreds of community-based child care programs and providers.

The ideal candidate will have an extensive background in managing large operations that provide government-regulated and funded benefits or services to families and proven experience in leading and motivating a large operation to achieve optimal outcomes for children and families. In addition, the candidate must have the required proficiencies to ensure that the operations comply with appropriate city, state and federal regulations and policies. The role requires the ability to carry multiple priorities forward at once, to adapt operations to a changing child care landscape (e.g., policy changes or expansion efforts), and to communicate effectively across multiple internal and external stakeholders. Successful candidates also will have a passion for process improvement and modernization to benefit both the workforce and families across New York City.

Key responsibilities of the position include:

• Oversee and manage the 150+ person team that provides child care assistance and support services to eligible New York City families, providing leadership and strategic direction for managers and staff in multiple site locations and units.
• Implement operational processes and procedures for New York City’s child care voucher system to ensure eligibility determinations, recertifications, and child care enrollments are done accurately, timely, and with a high level of customer service.
• In partnership with CFWB’s Policy and Compliance Unit, ACS Finance, ACS Legal, and other divisional leads, ensure that all operational processes are consistent with city, state, and federal laws, regulations, and policies.
• Monitor and track performance of all operational units and address immediate concerns as well as systemic needs for improvement. This will require frequent program evaluation to critically assess the degree to which goals are achieved and the overall effectiveness/efficiency of the operation in order to identify means for improving performance.
• Ensure the Office is responsive to the needs of applicants (parents and caregivers) and child care providers.
• Lead operationalization of innovative efforts to expand and enhance child care.
• Serve as a senior advisor to the Deputy Commissioner (DC) of Child and Family Well-being and Commissioner.
• Work closely with DC and Division of External Affairs to field inquiries from City Hall, City Council, and other external stakeholders regarding child care voucher operations.

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Experience, Skills & Education_*

Minimum Qualification Requirements

• A baccalaureate degree from an accredited college and four years of full-time, satisfactory professional, social services or related experience in organizations dealing directly with juveniles; such as but not limited to juvenile justice, child welfare agencies, educational institutions or mental health; at least eighteen months of which must be in a supervisory, administrative, managerial or executive capacity.

How to Apply:

Please go online and apply at www.nyc.gov/careers . Search for JOB ID# 546816

City Employees: Apply through the Employee Self Service portal (ESS) at www.nyc.gov/ess. Search for JOB ID# 546816

Salary range for this position is: $ 160,000.00 – $190,000.00 (Annual)

NOTE: Only those candidates under consideration will be contacted.

Additional Information

Section 424-A of the New York Social Services Law requires an authorized agency to inquire whether a candidate for employment with child-caring responsibilities has been the subject of a child abuse and maltreatment report.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual’s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

As a current or prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. Please review the notice to see if you may be eligible for programs and how to apply at nyc.gov/studentloans.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Job Type: Full-time

Pay: $160,000.00 – $190,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

Work Location: One location