NYC HRA/DEPT OF SOCIAL SERVICES Hiring for GROUP PROCESSING WORKER at Manhattan, NY Full Time

The Division of Financial Review and Processing (DFRP) is responsible for the initiation of adverse actions on cash assistance cases after receiving data from State Wage Reporting, Department of Corrections, Unemployment Insurance and Child Support Greater than Cash Assistance Grant computer matches. The DFRP also sanctions individuals who fail to cooperate with child support requirements. They act on behalf of the Bureau of Fraud Investigation, Liens and Recovery, Claims and Collections and the Assistance Reimbursement Unit. Their staff review cases, calculates cash assistance and food stamp grants and enter recoupments, close cases and/or individual lines, and reduce budgets.

The DFRP is recruiting for (5) five Eligibility Specialists III to function as Group Processing Workers, who will:

• Confirm accuracy of data match and referral information for cash assistance cases by cross referencing the Welfare Management System (WMS), New York City Work Accountability and You (NYCWAY), and other Division systems. Using databases, access information gathered from in-person appointments made by IREA’s Investigative areas, the Family Independence Administration (FIA) and other governmental agencies.
• Assess the continuous eligibility for active cash assistance cases by computing the financial assistance needs of the household. Determine if there are any overpayments to ensure the budget’s accuracy.
• Initiate actions to reduce cash assistance, recoup any cash overpayment(s) and/or close any cases.
• Obtain collateral information / documentation as needed.
• Prepare electronic and paper eligibility forms after all data matches and referrals. Review work, confirm its accuracy and submit for supervisory authorization.
• Draft follow-up referrals to IREA’s investigative divisions(s) and/or HRA’s Job Centers for appropriate action.
• Complete daily activity reports annotating assignments that have been processed.
• Perform additional tasks as needed.

Minimum Qual Requirements

1. Completion of 60 semester credits at an accredited college; or

2. A four-year high school diploma or its educational equivalent and two years of full-time satisfactory experience in one or more of the following areas; performing the work described below:

a. Interviewing, gathering information and/or preparing necessary documentation for the purpose of making decisions concerning eligibility for public assistance or unemployment, health benefits, social security, casualty, property or liability insurance, or other similar benefits; or

b. Performing bookkeeping, bank teller duties, housing office teller duties, purchasing agent, assistant store manager, sales representative responsible for accounts, or customer service representative responsible for making determinations; or

c. Dealing with social service agencies or aiding individuals in solving housing, social, financial or health problems as a community organization representative; or

3. A satisfactory combination of education and/or experience equivalent to “1” or “2” above. College education may be substituted for the experience in “2” above on the basis that 30 semester credits from an accredited college may be substituted for each year of required experience. However, all candidates must have at least a four year high school diploma or its educational equivalent.

Special Note

Work experience which provides only incidental opportunities to perform the job duties as described in “2a”, “2b” and “2c” above are not acceptable for meeting the minimum qualification requirements. Examples of unacceptable work experience include, but are not limited to, experience as a token clerk, check-out clerk, sales clerk, teacher’s aide, cashier, receptionist or secretary.

Preferred Skills

• Ability to review and critically assess case actions and use evaluation techniques to implement corrective actions timely.
• Working knowledge of HRA/IREA systems including WMS, HRA Viewer, POS, TALX and NYCWAY.
• Knowledge of Microsoft Word, Excel and PowerPoint.
• Excellent oral and written communication skills

Additional Information

**LOAN FORGIVENESS

The federal government provides student loan forgiveness through its Public Service Loan Forgiveness Program (PSLF) to all qualifying public service employees. Working with the DSS/HRA/DHS qualifies you as a public service employee and you may be able to take advantage of this program while working full-time and meeting the program’s other requirements.

Please visit the Public Service Loan Forgiveness Program site to view the eligibility requirements:

https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/public-service

In addition, the Human Resources Administration/Department of Social Services offers competitive salaries and the following benefits:

Generous Pension Plans (The New York Employees’ Retirement System);

401(k) and Roth 457 Retirement Savings Programs;

U.S. Savings Bonds Flexible Spending Program;

Health Benefits, Dental, Vision Coverage, Prescription Drug Program;

Training and Professional Development;

Opportunity for Scholarship; College Savings Program;

Paid Holidays and Generous Annual Leave.

To Apply

APPLICANTS MUST BE PERMANENT IN THE ELIGIBILITY SPECIALIST CIVIL SERVICE TITLE, OR BE IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9,

55-a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Svc Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at StudentAid.gov/PSLF.

Hours/Shift

Monday to Friday: 9 am to 5 pm.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.