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Full Job Description
Are you looking to accelerate your career without having to hide your authentic self – a place where you can be you? A career that’s making a bigger impact on the world? At OneDigital, we are on a mission to help people do their best work and live their best lives. From the services we offer to the way we show up for each other each day, we are fueling dreams, achieving big goals, and embracing each other’s truest selves.
We understand that pursuing a new job is a big deal. Maybe you’re afraid you won’t fit in. Well, here’s the good news. For us, the days of “fit in to get in” are over and being different is not a barrier to getting ahead. Greatness comes in all shapes, sizes, colors, and experience levels. If you are looking for a people-first culture that is wired for growth, driven to serve, and totally committed to having your back, give us a shot. Your best life awaits.
Our Newest Opportunity:
- Manage incoming client emails for the team and prioritize, respond, and sort accordingly.
- Return client employee phone calls as needed and provide a high level of customer service with accurate and helpful information.
- Handle the day-to-day LOA administration for clients by supporting the LOA Analyst on the specific needs related to each account.
- Provide timely reports and feedback as it relates to the status of the leave for the client and/or Leave Analyst.
- Provide excellent service and timely responses for all potential leave inquiries with specific guidance regarding the process and education as it relates to job protection and wage replacement options during the absence.
- Effectively support all LOA administration cases to include general administration and compliance with Federal, State and local regulations related to leaves including FMLA, CFRA, PDL, PFL, USERRA, ADA/ADAAA, and company specific leave policies.
- Assist with the onboarding process of new clients which may include attending implementation meetings, reviewing company policies, and supporting the team to organize and input necessary information for the new client partnership.
- Participate in and support the team with specific projects as it relates to leave administration and compliance.
- Work closely with all LOA team members to provide assistance with leave policies, processes and specific employee scenarios that may need additional attention.
- Respond timely to all incoming inquiries and assigned tasks within system including reminders for necessary paperwork and return to work communications.
- Attend educational webinars and workshops to continue to stay up to date on the changing environment of leave of absence administration.
- Demonstrates ability to maintain high level of confidentiality, flexibility and effectively prioritize and multi-task a variety of responsibilities.
- Learns quickly and displays a sense of urgency and exceptional communication skills (oral and written) with a desire to build long, lasting relationships.
- Innovative, adaptable team player able to adjust focus and attend quickly to changes in team and client priorities.
- Sound judgment that is consistent with standards, practices, policies, procedures, regulations, or government (Federal and State) law.
- Knowledgeable regarding the ADA interactive process and reasonable accommodations and able to effectively discern next steps for escalation on all types of leave or accommodation requests.
- Detail oriented with strong research and analytical skills and the interest in continued growth and learning.
- The ability to develop rapport well and work with a variety of personalities at all levels.
- Reliable and works well independently to efficiently and effectively complete all assigned responsibilities
Thank you for your interest in joining the OneDigital team!
