Department: People Operations
Reporting to: Chief People Officer
Location: Boston, MA
How you will make an impact:
This role is a senior member of the People team and offers someone the opportunity to serve as a trusted advisor to the business as we continue to grow and be instrumental in establishing Opensignal as a Best Place to Work.
The global People function was formally established in 2022 and we are in the process of implementing foundational programs to support the organization and our people. The Director, People will bring their expertise, experience and energy as a business partner to senior leadership, and as a functional operator to lead strategic talent initiatives and drive change management efforts that allow us to deliver a fantastic career experience for everyone we support. She/He/They will demonstrate learning and leadership agility, showing a proactive curiosity and passion for our vision of “Advancing connectivity around the globe”, taking action to make us better.
The Team
The People team, composed of 8 passionate, smart and caring individuals spanning Victoria, BC to London, UK, is focused on enabling Opensignal as a “Best Place to Work”. We pride ourselves on helping both the organization and every person in it to thrive. We do this by partnering with leaders to deliver a meaningful career experience, and nurturing a culture of collaboration, innovation and fun. Our team enjoys wearing multiple hats – and team members cross over the lines of business partner, functional operator and specialist depending on their role and in alignment with their career aspirations.
What you will do:
Serve as a strategic talent partner to the business.
With your understanding of the business and our opportunities, the Director, People will work with executive leadership on a people strategy that enables success. As a member of the leadership team for the business units you support, you will focus on attracting, developing and retaining our top talent.
Coach and influence senior leaders on development, engagement and inclusion that can have the potential to create a competitive advantage for the business.
Facilitate organizational and talent reviews to drive ‘fit for purpose’ organizational structure, development, and effectiveness through talent capabilities.
Keeps abreast of industry market trends as well as functional trends, and uses these insights for continuous innovation and improvements.
Own and drive People programs for the global organization.
Our lean team size provides opportunities to wear multiple hats. We work to pair career aspirations with business needs so that what you take on provides you valuable growth opportunities. Examples of recent initiatives include: global salary structure, performance development implementation, total rewards review and evolution, onboarding).
Act as a catalyst for positive change in support of our culture; guiding and driving change management and communications solutions that contribute to stronger collaboration and connections.
Deliver functional operational excellence.
As an enabling function responsible for our most significant and costly resource, our people, it is critical that this role looks for and drives operational efficiencies and continuous improvement where we can. Every team member plays a part in our evolution as a function, and in this role, you will be looked at to bring your previous best practices and experiences to Opensignal.
Identify and drive functional improvements and efficiencies that take ‘the friction out of work’ and better enable our business clients to focus their energy on serving our customers.
Serve as a mentor and coach to our more junior People team members as we continue to grow.
How will you know you are successful?
Increased Employee NPS score, and increase in engagement score
Increase in leader and manager effectiveness metrics
Achieve people growth and retention targets
Qualitative feedback from your business leaders
Required Education, Experience & Skills
Bachelor’s degree in Business, HR or related field is required. MBA or equivalent experience is desirable.
10-15 years of experience in all aspects of human resources with 5 years of recent experience in an HR Business Partner role, supporting a global, matrixed organization, ideally in a SaaS or Data company connected to telecom.
Demonstrated experience providing both strategic thought partnership work as well as rolling up your sleeves to drive impact without sophisticated systems or automation.
Experience as an HR Business Partner for a global business and experience supporting multiple sites and a proud multicultural workforce.
Experience with HRIS system implementation, people analytics, and global talent management will allow you to make an impact more quickly.
Demonstrated ability to tackle people-challenges creatively, drive change effectively, and deliver solutions that enable business success.
Strong intellect and ability to garner trust as an advisor through business knowledge, relationship-building, and an ability to drive results collaboratively.
Project and people management skills including building and executing a project plan, managing resources and stakeholders, and communicating in large and small groups.
Effective communication skills among diverse audiences and an ability to connect, coach, and mentor.
A positive attitude, sound judgment, professionalism with handling confidential information.
Proficiency with digital tools including GoogleSuite, decision support, data visualization, and online social tools (Confluence, Slack) that facilitate information sharing; experience with 15Five and Payscale a plus.
Willingness and ability to work in our Boston office as needed (~1-2 days/week) and to travel to other offices if needed (maybe 1-2x/year).
At this time, the company will not sponsor a new applicant for employment sponsorship for this position.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
About Us
Opensignal is the leading global provider of independent insight and data into network experience and market performance. Our user-centric approach allows communication providers to constantly improve their network and maximize commercial performance. Leading analysts, investors and financial institutions place a high value on our independent analysis and we are regular contributors to their reports.
Real network experience is our focus and ultimately that’s what influences customer choice. Our mission is to advance connectivity for all and here at Opensignal, the team is leading the industry in enabling operators to link their network experience and market performance in a way that has never before been possible.
With offices in London, Boston and Victoria, British Columbia, we are truly global, with employees working across four continents and representing over 25 nationalities. We are an equal opportunity employer dedicated to building an inclusive and diverse workforce.
Benefits
We believe we are stronger when we not only celebrate our many differences, values, and voices but include them in everyday practice. Having a diverse and inclusive culture is essential, which is why we offer a flexible approach to work-life balance, operating in a remote-hybrid way. We’ll help you get set up with the essentials you need to work from home or the office. We also offer an attractive range of additional benefits, including:
Competitive compensation packages including a long-term equity program
Comprehensive group benefits package and company sponsored retirement savings plan (details depend on your country of work)
Professional development opportunities: education reimbursement, learning allowance, company-sponsored workshops, and more!
Generous holiday allowance, sick leave, parental leave, flexibility including Flex Fridays, and the opportunity to work from abroad
Charity matching and paid time off for community volunteering and DE&I program/committees
Regular virtual and in-person events and socials
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