Job Title: Human Resources Manager

Department: Human Resources

Reports To: General Manager

SUMMARY

As an integral part of the Leadership Team the HR Manager leads and drives the HR functions creating an evolving strategy which engages all team members at Nine Orchard.

• Manage all labor relations activities by ensuring compliance with all state and federal statutory requirements.
• Respond to all grievances in writing, negotiate settlements and act as the hotel representative at all arbitrations.
• Provide assistance, guidance and counseling to the General Manager, lead staff, management staff and line employees in order to maximize the quality and professionalism of the hotel staff by listening and interpreting concerns and objectives and seeking win-win solutions.
• Develop, implement and administer policies and programs related to the management of all hotel personnel to ensure the maintenance of a positive and productive employment environment. Monitor same for fair and consistent application.
• Review Employee Benefits for industry competitively and recommend changes as needed. Assist team members in all facets of benefit administration.
• Ensure that employees are developed and utilized to their maximum potential by controlling the implementation, administration and monitoring of all training programs. Instruct training classes, analyze and review current and proposed methods, consult with and make recommendations to the management staff for improvement.
• Monitor the employee performance appraisal programs to ensure reviews are timely. Read and analyze evaluations and goals to ensure appraisal comments are appropriate and goals are measurable and achievable.
• Direct and administer employee relations programs and activities such as employee recognition and service award celebrations, social functions and general hotel meetings to maintain a positive employee relations environment.
• Review and appraise all personnel changes and paperwork for merit and accuracy. Approve all required Human Resources forms such as Personnel Action Forms and Employment Requisitions.
• Assist and instruct the lead and management staff in effective recruiting and interviewing techniques using methods such as verbal presentations and written directions to ensure the hiring and retention of qualified and efficient employees. Conduct interviews for all positions and maintain a diverse team.
• Ensure compliance with all State and Federal laws as well as regulations and court rulings which pertain to Human Resources by reviewing current management practices, implementing new procedures and communicating verbally and in writing any new requirements.
• Control the administration of wages and benefits to ensure the accurate and equitable application of same, analyzing and applying information retrieved from moderately complex reports, manuals and/or computer systems.

• Prepare annual budget forecasts for the Human Resources department by analyzing and estimating past and future costs using moderately complex mathematical calculations.
• Monitor safety programs and Worker’s Compensation benefits.
• Maintain all hotel personnel records and Human Resources files ensuring confidentiality where necessary.
• Compose and distribute Human Resources correspondence, such as those announcing policy revisions.
• Answer telephone inquiries.
• Other duties and responsibilities as assigned by the General Manager such as administering Quality Assurance programs and Employee Opinion Surveys.
• Maintain uniform program in accordance to Nine Orchard standards & culture
• Coordinate Community outreach programs in coordination with Company philosophy and humanitarian initiatives

ESSENTIAL QUALIFICATIONS

• Ability to satisfactorily communicate in verbal and written English with guests, management, and co-workers to their understanding. Foreign language ability is preferred.
• Prioritize and organize work assignments, have timely follow up and execution.
• Have superb time management skills.
• Maintain complete knowledge of all hotel services/features and hours of operation.
• Other language, mathematical, and reasoning abilities as outlined below.
• Ability to comply with physical demands as outlined below.
• Technologically sound with Microsoft Office applications.