Oregon Health & Science University Hiring for HR Service Center Representative at Portland, OR Full Time

Department Overview:
This position is an entry-level position on the OHSU HR Service Center team. The position is responsible for a variety of HR Service Center related tasks such: assisting New Hires with I-9 completion and new hire paperwork requirements, initiating and approving HRE transactions, responding to verification of employments, supporting departments with Oracle questions, assisting employees with benefits and retirement questions, providing education for benefits enrollment and annual activities. HR Service Center Representatives are expected to answer basic questions and refer more complex questions to the specialized COEs. This position is required to be on campus part time.

Function/Duties of Position:
HRIS Transactional Processing: Performs a variety of day-to-day administrative Human Resource Information System (HRIS) functions ensuring data integrity and the processing and reporting of HR data. Works independently under general direction. Handles problems and non-routine situations by determining the approach or action to take and interprets contracts, guidelines, procedures, policies, and practices. Confirms accuracy and integrity of all data entered in HRIS systems and assures information is available on a timely basis and complies with established approval requirements by mission (where applicable). Reviews routine daily/weekly/monthly auditing, researches, and corrects any data discrepancies. Consolidates employee data and documents between multiple systems to maintain the integrity of the official employee personnel record.

Employee Communication: Respond to basic questions in the various HR Service emails boxes and takes action when necessary. Forward more complex requests to COEs for resolution; present to employees at benefits information sessions; draft letters as requested by employees regarding coverage and employment; monitor the Benefits, Retirement, and Records website for outdated materials and links; identify areas for improvement on the website and propose enhancements. Assist employees and redirect calls as needed on the benefits phone queue.

Benefits Processing: Prepare and run monthly premium reconciliation reports; process enrollment and update forms; process variety of court ordered insurance items such as National Support Orders and Qualified Domestic Relations Orders; complete urgent adds with vendors, assist employees with benefits enrollment, review and complete retirement plan loan and hardship requests.

Employees Support: Tracks and follows up on new hire paperwork, including I-9s, federal and state compliance forms, and intellectual property information. Provides back up for HR Service Center Receptionist as needed.

Administrative Duties: Scan hard-copy forms, write up summaries for meetings, and provide coverage for the Central HR front desk.

Other Duties As Assigned: Projects will be assigned to HR Service Center Representatives in specific areas to enhance their knowledge of OHSU benefits programs and HRE processes. These may include developing a draft of an employee communication, conducting an audit of employee data, creating or optimizing a report for another Benefits team member, etc.

Required Qualifications:
High school diploma and one year of general office or secretarial experience or equivalent combination of training and experience

MS Office Suite skills, including intermediate Excel skills

Customer service skills – sensitivity to employees with diverse needs and circumstances

Must be able to perform the essential functions of the position with or without accommodation

Preferred Qualifications:
Undergraduate degree

Experience in an HR department

2 years of support or customer service work in an office setting

Knowledge of Oracle

Knowledge of OnBase

Webpage maintenance

All are welcome: Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or [email protected].

As an organization devoted to the health and well-being of people in Oregon and beyond, OHSU requires its employees to be fully vaccinated against COVID-19.