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Job Description
Sales Operations Manager
ing to: Chief Commercial Officer
Are you a sales operations professional fluent in data analytics, pipeline management, and creating repeatable RFP processes who is looking to join innovative, early stage organization that is effectively improving health outcomes and productivity of their members while reducing total cost of care?
Do you thrive in a rapidly evolving, fast-paced company and market that require creativity, resourcefulness, high energy and an ability to adapt quickly?
Are you passionate about healthcare, and looking to create a revolutionary new approach to digestive healthcare with a radically better patient experience?
If so, you could be a perfect fit for our team of like-minded professionals who share a common mission and passion for helping others and a desire to build a great company.
Oshi Health’s Mission
Oshi Health is revolutionizing GI care with a digital clinic model that provides easy, convenient access to an integrated and multidisciplinary care team that takes a holistic approach to diagnosing, managing and treating digestive health conditions. We take time to get to know each patient, develop a personalized, whole-person care plan that includes identification of symptom triggers and prescription of evidence-based interventions, including medications, dietary changes, and mental health support.
The Role:
The successful candidate for this role will maximize business performance by being an objective, trusted partner to your team members in the commercial organization. The Sales Operations Manager acts as a trusted partner to the sales leadership team through operational rigor and strategic projects.
What You’ll Do:
- Manage sales stakeholder relationships and act as a primary thought partner to sales leadership.
- Roll out a day-to-day sales funnel management process.
- Ensure contacts and opportunities are moving through target customer sales funnels smoothly.
- Track conversion rates through each stage of the funnel, analyzing pertinent data so they can make sound recommendations for how to improve the funnel’s performance.
- Identify sticking points that could impact
and should propose and implement solutions for improvement * Develop a process in partnership with Marketing to develop and maintain contact lists, ensure that our CRM data is up to date, audit data for consistency, setup automations, and manage custom fields and data.
- Play a critical role in guiding Commercial leadership in planning, goal setting, expansion planning, and managing the rhythm of the business activities such as periodical business reviews and forecast calls.
- Develop sales and revenue forecasting to support monthly leadership team and board of director materials.
- Create and manage a library of proposal, RFI and RFP materials that enable efficient re-use.
- Partner with Commercial leadership to identify actionable insights and use data-driven approach to own and drive strategic recommendations to grow our business.
- Structure and execute on operational and strategic initiatives by developing work plans, gathering and synthesizing relevant data, leading analyses, and developing recommendations.
- Collaborate to develop, implement, promote adoption, and on business plays and their efficacy.
- Drive operational efficiency by automating and improving processes, tools, and dashboards that scale.
Results you will drive:
- New customer contracts
- Robust and continuously growing sales pipeline
- Bookings and revenue in alignment with your objectives and Oshi Health’s OKRs
- Customer satisfaction as the key relationship owner
- Brand awareness across the healthcare industry and ecosystem
- Learnings and Voice of the Customer input that can be shared broadly across the company
What You’ll Bring to the Team:
- Experience with sales planning for commercial organizations.
- An understanding of the healthcare ecosystem and how various clinically-oriented organizations can partner with payers, employers and or provider systems
- Experience leading projects, taking ownership, supporting the OKR and RFP processes, deriving actionable insights, and presenting recommendations to executive audiences
- Strong SalesForce CRM skills and RFP management software experience.
- Experience involving analytical rigor as typically seen in, but not restricted to, functions like sales operations, finance, business operations, etc.
- Problem solving and analysis experience solving business problems (commercial, operational, organizational) in support of revenue growth and profitability target attainment
- Able to synthesize complex concepts and operate successfully in a lean and fast-paced entrepreneurial environment
- Comfortable navigating ambiguity and influencing results cross-functionally to align and solve problems.
- 3-5+ years’ experience in comparable roles.
- Minimum bachelor’s degree or equivalent experience ideally in business or other relevant fields. Courses and majors or minors in subjects such as management, finance, statistics and marketing may be an asset.
Oshi Health’s Core Values:
- Own the Outcome – Creative, Accountable, Resourceful & Empower
- Do the Right Thing – Always put patients first. Ethical and compassionate behavior drive our decisions, reputation and results
- Be Direct & Open – Transparent internally and externally
- Learn & Improve – Create space to learn, ask for and give help
- Team – Cultivate strong relationships. Collaborate across functions to achieve our goals. Acknowledge and celebrate our wins
- Thrive on Diversity – Diverse backgrounds and perspectives fuel our success. Stretch and challenge ourselves to have an inclusive culture
Oshi Health is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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