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Economic Support Specialist (Full-time, Monday-Friday)
Salary
$20.17 – $21.94 Hourly
Location
Appleton, WI
Job Type
Full-time
Job Number
2302621
Department
DHHS Economic Support
Opening Date
07/14/2023
Typical Work Hours/Shift
Monday-Friday 8:00-4:30 with possibilities of overtime
- Description
- Benefits
- Questions
CORE VALUES
Invested in Serving Devoted to positively impacting our communities
Better Together Inspire unity by promoting collaboration, trust and respect
Create Progress Encourage growth through innovation to advance and succeed
Support Through Compassion Prioritize one another through communication, inclusion and transparency to bolster our community
Position Purpose
The Economic Support Specialist position is complex, fast-paced, and policy changes frequently. Are you able to interpret and apply policy in your day-to-day work? Are you looking for a rewarding career? If so, we want YOU to join our team.
We are hiring for positions that work Monday-Friday 8:00 AM -4:30 PM with possibilities of overtime in a hybrid office/remote work setting.
We are located at 320 S. Walnut St. in Appleton, WI! This position has a full benefits package including the Wisconsin Retirement System (WRS).
Key Responsibilities
Key Responsibilities
The following duties are most critical for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.
- Determine eligibility for Economic Support Programs in accordance with policy.
- Maintain knowledge of complex, ever-changing policies and procedures for numerous financial assistance programs.
- Manage a caseload of 500 or more cases.
- Conduct interviews with customers and/or their legal representative.
- Determine accurate benefits and authorize issuance of such benefits; Identify cases that may be fraudulent. Calculate over issuance of benefits and initiate process to recover them.
- Coordinate services with other agencies.
- Meet performance standards such as timely case processing, accuracy rates, and call center metrics.
- Navigate numerous systems and databases
- Decipher complicated documents such as tax, wills and trusts, life and burial insurance, promissory notes, and annuities,
- Represent the State and Outagamie County Health and Human Services at hearings by preparing case details, collecting evidence, and providing testimony before an Administrative Law Judge or court.
- Provide a high level of customer service to internal and external customers/partners.
Education/Certifications/Experience Requirements
- Bachelor’s Degree in a related field, OR
- Associates Degree in a related field with 2 years of related experience, OR
- Successful completion of the training required to perform duties of an Economic Support Specialist or other position that determines eligibility for Health Care, FoodShare, or Child Care and demonstrated ability to successfully manage an economic support/income maintenance caseload.
Required Or Preferred Skills
- Ability to effectively communicate verbally or in writing with customers with limited reading, writing, and speaking ability. Spanish and/or Hmong bilingual skills are beneficial but not required.
- Comprehend and interpret complex policy and procedure manuals and legal, medical, and financial documents, and communicate with other professionals such as attorneys, social workers, and legal representatives.
- Assist in the planning, development and evaluation of the agency’s needs.
- Ability to be flexible and responsive as demands change and to work independently and be a positive team member.
- Adhere to professional ethics and standards.
- Must be organized, dependable, and accurate.
- Ability to use call center software and equipment and to operate a variety of other office equipment including computer, calculator, telephone, scanner and fax machine.
- Ability to add, subtract, multiply, and divide and to calculate decimals and percentages.
OUTAGAMIE COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER. IN COMPLIANCE WITH THE AMERICANS WITH DISABILITIES ACT, THE COUNTY WILL PROVIDE REASONABLE ACCOMMODATIONS TO QUALIFIED INDIVIDUALS WITH DISABILITIES AND ENCOURAGES BOTH PROSPECTIVE EMPLOYEES AND INCUMBENTS TO DISCUSS POTENTIAL ACCOMMODATIONS WITH THE EMPLOYER.
Outagamie County offers Benefit options and paid time off for team members that work 20+ or more hours per week. Learn more today by visiting: https://www.outagamie.org/government/departments-f-m/human-resources/employee-benefits-booklet
OUTAGAMIE COUNTY IS AN EQUAL-OPPORTUNITY EMPLOYER. IN COMPLIANCE WITH THE AMERICANS WITH DISABILITIES ACT, THE COUNTY WILL PROVIDE REASONABLE ACCOMMODATIONS TO QUALIFIED INDIVIDUALS WITH DISABILITIES AND ENCOURAGES BOTH PROSPECTIVE EMPLOYEES AND INCUMBENTS TO DISCUSS POTENTIAL ACCOMMODATIONS WITH THE EMPLOYER.
