Company Overview
Outset is a medical technology company pioneering a first-of-its-kind technology to reduce the cost and complexity of dialysis. The Tablo Hemodialysis System, FDA cleared for use from the hospital to the home, represents a significant technological advancement that transforms the dialysis experience for patients and operationally simplifies it for providers. Tablo serves as a single enterprise solution that can be utilized across the continuum of care, allowing dialysis to be delivered anytime, anywhere and by anyone. The integration of water purification and on-demand dialysate production enables Tablo to serve as a dialysis clinic on wheels, with 2-way wireless data transmission and a proprietary data analytics platform powering a new holistic approach to dialysis care.
Position Overview:
As the Home Operations Specialist, you will work in a highly autonomous and independent role designed to optimize and revamp the Home Business order management process. This role will be responsible for managing, optimizing, and developing a roadmap to automate the Home Program supply ordering process for both customers and patients. This role enables a personalized and seamless end-to-end customer experience while working in a disruptive healthcare market that will add value for customers, care teams, patients, and Outset Medical. This role will serve as an advisor, consulting the broader organization on optimizing the order management process for the Home business. By developing and integrating a scalable operational model that empower customers and patients alike, you will drive the supply ordering process for new and existing home customers and their home patients. You will serve as the primary corporate advocate for customers, partnering closely with Patient Experience, Customer Service, Home Operations, Sales Operations, and Logistics teams.
Essential Job Functions and Responsibilities:
Requirements/Qualifications:
Preferred Qualifications:
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