Oxford Government Consulting Hiring for Call Agent/Customer Service Representative at Euclid, OH Full Time

Benefits:
Oxford provides a robust benefits package.

• Employer-paid employee health insurance or payment of $4.23/hour in lieu of health insurance benefits
• Medical insurance
• Dental insurance
• Vision insurance
• Short-term disability insurance
• Accident insurance
• Universal life insurance with long-term care
• Paid time off
• Paid sick leave
• 11 paid government holidays per year
• Matching 401(k) savings

Job Description:

• Full time
• Non-exempt
• Receives inbound participant phone calls and provides appropriate customer service support in accordance with guidelines.
• Utilizes authorized computer systems to gather and confirm information prompted by incoming calls.
• Provides rapid, efficient, and accurate customer service in a professional manner for extended periods of time.
• Receives, comprehends, provides, and responds to routine informational inquiries and service requests through the use of various communication technologies including but not limited to telephones, e-mail, facsimile, postal mail, and the Internet.
• Provides both inbound and outbound call center support for customer inquiries.
• Researches and resolves complaints to ensure customer retention and satisfaction.
• Tracks the questions and answers in the call center system.
• Updates or checks customer benefits statuses.
• Answers benefits questions.
• Provides information and solutions in response to inquiries pertaining to products, services, and customer complaints.
• Accesses databases to retrieve and record information into the call center system.
• Reports to a supervisor.

Experience/Qualifications:

• Previous incoming call center experience required.
• High school diploma or equivalent.
• Ability to speak Spanish would be helpful but is not a requirement.
• Demonstrated verbal and written proficiency in the English language.

• Ability to facilitate clear and accurate exchange of information with callers.

• Outstanding customer service skills.
• Authorized to work in the U.S.
• High keystrokes per hour.
• Strong computer skills.
• Possesses an understanding of general aspects of the job.
• Excellent judgment and use of discretion; trustworthiness with sensitive information is paramount.
• Must be able to work all shift schedules.
• Working overtime and on weekends may be required.
• Repetitive motion may be required.
• Must work well with coworkers and managers.
• Must be able to monitor email account daily.
• Must be able to work at computers for long periods of time.
• Ability to adapt to change and varying work priorities upon short notice.
• NACI clearance required to successfully obtain position.

Oxford is an equal opportunity/affirmative action employer and honors its diverse team. Oxford does not discriminate against or harass applicants, employees, or former employees because of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability or genetic information.

Job Type: Full-time

Pay: Up to $19.98 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Overtime

COVID-19 considerations:
Social distancing. Mask optional.

Ability to commute/relocate:

• Euclid, OH 44117: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• incoming call center: 1 year (Required)

Work Location: Hybrid remote in Euclid, OH 44117