POSITION SUMMARY:
The Warehouse Supervisor is responsible for ensuring the operational success of the assigned
area and/or customer. This is achieved by driving efficient use of labor and following internal
processes. This role is focused on providing our customers with an exemplary level of service
by driving inventory accuracy, warehouse organization, task prioritization, and staff
leadership.
SHIFT DETAILS: Mon. to Fri. 8:00 Am to 4:30 PM – Sat if needed O.T. weekly if needed.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Drives teamwork within the workforce to ensure productivity targets are met.
Trains staff and monitors their performance, progress, and service levels.
Responsible for general administrative duties such as providing timely responses to
inquiries, timecard management and submittal, entering productivity, etc.
Responsible for hiring, onboarding, daily management, performance management,
promotion/demotion, coaching and discipline processes for assigned employees up to
and including termination.
Identifies key team members that can be cross-trained for promotion opportunities.
Actively builds their bench so associates are ready for next opportunities as our
organization grows.
Promotes SOPs, follows processes and drives high attention to detail to ensure
customer needs are met/exceeded on a daily basis.
Assists Operations team by investigating and resolving customer concerns and general
support inquiries.
Oversees customer inventories, monitors orders and shipments.
Ensures quality, delivery and budget objectives are met/exceeded.
Provides recommendations for warehouse operations improvements by focusing on
process
workflow, personnel and space requirements, equipment and layout.
Produces regular reports and statistics on a daily, weekly and monthly basis as
directed.
Completes other duties as assigned by Operations Team.
THE PERSON | MINIMUM REQUIREMENTS:
Bachelors Degree or equivalent combination of core education and related
professional experience.
5+ years of industry work experience; Three years of specific warehouse experience
with proven results; supply chain experience required.
Advanced service, production, or supervisory role having greater responsibility to
perform all (or most) of the standard work required within the function.
Personnel Management And Supervisory Experience Required.
Prior experience of Domestic and International services within the logistics industry
Office applications (in particular Exchange, Word Excel), web navigation basic
hardware.
Prior use with WMS and/or inventory oversight for location.
Strong oral and written communication, problem solving and interpersonal skills;
ability to quickly build rapport with both customer management.
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