PayNorthwest Hiring for HCM (Human Capital Management) Representative at Remote Full Time

HCM Service Representative

Organization: PayNorthwest LLC

Position Title: HCM Service Representative

Hours: Full time

Work Location: Remote

Reports to: Client Service Manager

Direct Reports: None

Description: The Human Capital Management (HCM) Service Representative is responsible for maintaining and developing existing client relationships through high levels of service to expand and strengthen the partnership with our clients. The HCM Service Representative is a member of our Client Service Team and will work closely with assigned clients to deeply understand their business needs and support them on our full suite HCM product and service offerings including Payroll, Time and Labor Management, Human Resources, 3rdparty connections, and ancillary products. This role is the primary point of contact and takes full responsibility for the relationship with assigned clients.

Responsibilities:

• Create a superior service experience for our clients by building connections, sharing product knowledge, and acting as a strategic partner and with urgency.
• Work effectively with all other customer service and operational team members to ensure fulfillment of client expectations and service needs are met.
• Support clients in the use of PayNW software and services, including but not limited to Payroll, Time and Labor Management, Human Resources, Carrier Connections and ancillary products.
• Promptly and effectively address and resolve client issues, requests or complaints to client satisfaction within bounds of PayNW operating requirements.
• Ensure payrolls are processed on time and accurately by monitoring payroll calendar for a book of clients.
• Perform payroll processing activities including entry of pay data, employee data maintenance and reviewing payrolls for accuracy.
• Conduct regularly scheduled client check ins and consistently look for ways to optimize the relationship and system.
• Conduct annual account reviews to ensure clients are aligned on the best products and services to meet their needs.
• Serve as Project Manager for complex client changes.
• Update system functionality changes and additions, as needed.
• Back up other CSRs within the set POD as needed to cover PTO.

Knowledge & Competency Requirements:

• Ability to work under time pressure.
• Ability to consistently meet deadlines.
• Solid foundation of knowledge of payroll rules and practices, wage & hour laws and payroll tax regulations.

Behavioral Attributes

• Highly organized, detail oriented with ability to multi-task.
• Professional, courteous, and friendly.
• Ability to learn new systems and information.
• Enjoys day-to-day-rhythm of payroll production.

Job Type: Full-time

Pay: $60,000.00 – $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Experience:

• UKG/Kronos: 1 year (Required)
• Human resources: 1 year (Required)

Work Location: Remote