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Full Job Description
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always reexamining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
Education and Experience Requirements:
Minimum high school diploma or equivalent; college or technical training preferred; or a combination of education and experience
Strong technical skills and/or experience with HRIS systems
Strong customer service skills; previous call center work a plus
Overall Functions, Duties, and Responsibilities:
Communications Center – Taking inbound phone calls, making outbound phone calls as needed, monitoring and responding to email communications
HRIS – Assisting with data entry, maintaining database information, updating employee information and records.
Achieve a basic understanding of company policies
Other duties as assigned
Skills and Other Requirements:
Strong computer skills including data entry, email, spreadsheets, and databases; 50+ wpm
Adherence to confidentiality and nondisclosure requirements
Ability to multi-task and demonstrate time management in a fast-paced environment
Excellent organizational skills and excellent communication skills required
Positive demeanor and the ability to work well with others in providing excellent customer service is critical
Working Conditions:
Core work hours: 8:30-5:00 Monday through Friday – During temporary peak season, must have the ability to work a flexible schedule as business needs require. This may include extended weekday hours and occasional weekend hours.
Ineligible for benefits
Job: HUMAN RESOURCES
Organization: Assessment & Qualifications
Schedule: FULL_TIME
Req ID: 9271
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