Peddle Hiring for IT Manager – IT Operations Job at Austin, TX Full Time

IT Manager | IT Operations

We’re looking for a talented IT Manager with an “automation first” mindset to help provide operational insight, technical innovation, and process improvement to all areas of our technology while also assisting in end-to-end support to our users.

What That Means

In Peddle IT, we are passionate about creating a “Comfortable” user experience during every IT interaction. We are all excited and energized when partnering with fellow Peddlers to resolve technical issues, seek out new solutions, or pursue greater process efficiency. From password resets to new platform introduction, we are all “hands-on”, regardless of title.

You will play a key role in building the foundation for our Information Technology team and determining its future. Reporting to the Director of Information Technology, you and your team will have a broad scope of responsibility in most areas of IT: User Support, Machine Management, Identity and Access Management, Scripting, Web-based services, Technical Documentation.

The primary focus areas for our IT Operations team are:

• First and foremost – Creating an amazing support experience for each of our users
• Identity and Access Management – Performing onboarding, offboarding, title changes, permissions audits
• Authoring clear and concise technical documentation
• Automation of any and all repetitive tasks

What You’ll Need

• A passion for seeking out and solving problems
• A scrupulous, yet adaptable mindset
• An openness to giving and receiving feedback on a real-time basis
• 2+ years of Information Technology leadership experience
• 5+ years in an Information Technology supporting role
• 2+ years of experience in the onboarding, offboarding, and title management process
• Experience administering GSuite / Google Workspace
• Demonstrable experience in troubleshooting MacOS and Windows 10 issues
• Demonstrable experience in the administration of one or more of the following: Salesforce, the Atlassian Suite (Jira, Confluence, Trello), AWS, Tray.io, and Airtable
• Ability to be on-site in our Austin office 3+ days per week

What You’ll Get

• A hip downtown office in Austin, Texas at 6th Street & Congress
• Access to robust health, vision, dental, and life insurance plans
• Employer matching 401(k) plan
• Profit-sharing plan
• Generous PTO (Paid Time Off)
• Tuition reimbursement
• Donation matching program
• Paid parental leave
• Remote work opportunities
• Complimentary fitness & wellness membership
• Free weekly lunches
• Student loan assistance
• Employee recognition programs

Who We Are

Peddle is a modern car buying service that makes selling any car fast, easy, and awesome. Sellers simply answer a few questions about the vehicle they are looking to sell and are instantly presented with a guaranteed offer. To complete the sale, Peddle sends a carrier to pick up the vehicle and pay the Seller.

Peddle’s buyer network consists of top licensed retail and salvage dealers across the country that buy used cars for resale, parts, or scrap. Buyers can place pre-set bids, based on the types of vehicles they would like to buy, which get factored into Peddle’s instant offers.

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