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MUST BE A US CITIZEN! This position will be configuring within ServiceNow ITSM and CSM platforms. They will turn business and functional requirements into system solutions while working with the customer throughout the development lifecycle. They will also perform daily administrative tasks in support of the ServiceNow product and other tools/products used by the Office of Cybersecurity Services. Essential Functions include:
- Perform ServiceNow configuration and administration
- Workflow creation/modification
- Business Rules creation/modification
- UI policy/actions/page creation
- Form design and updates
- JavaScript writing
- Create/Configure notifications
- Configure user accounts, groups and roles
- Creation of dashboards and reports
- Create/maintain system integrations
- Create/maintain system data imports/exports
- Design ServiceNow solutions that meet the needs of the business
- Creates test scripts and cases to assist customers with solution verification
- Creates release notes for work performed
- Other duties as assigned
REQUIREMENTS
- 2-5 years of ServiceNow administration/development experience
- ServiceNow Developer Certification
- ServiceNow Application Developer, ServiceNow Implementation Specialist or ServiceNow System Administrator is preferred
- Software Languages (i.e., Python, etc.) is a plus
- Previous experience with SQL relational databases
- Previous experience with web services (SOAP, REST)
- Previous application testing experience
- MUST BE A US CITIZEN
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Application Question(s):
- Are you a United States citizen? This is a requirement of the job.
Education:
Experience:
- ServiceNow: 5 years (Preferred)
- Python: 5 years (Preferred)
Work Location: One location
