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JOB DESCRIPTION AND POSITION REQUIREMENTS:
University Health Services at The Penn State University is seeking a Human Resources Assistant to assist with reviewing and processing student health insurance paperwork and responding to and/or directing students to appropriate departments or functional areas to meet various student health insurance needs. The successful candidate will be responsible for the following:
University Health Services at The Penn State University is seeking a Human Resources Assistant to assist with reviewing and processing student health insurance paperwork and responding to and/or directing students to appropriate departments or functional areas to meet various student health insurance needs. The successful candidate will be responsible for the following:
Job Duties and Responsibilities:
Provide front line customer services by answering incoming phone calls and assisting walk-ins with various questions and concerns
Explain hard waiver insurance requirements for international students and their dependents
Review various audit reports to assure all information is correct in the University Health Services electronic health record, the Student Health Insurance database, and the insurance vendors’ enrollment sites
Monitor appropriate benefits in the payroll system for graduate assistants, graduate fellows, and graduate trainees assisting with enrolling into or removing from (student and/or dependents) coverage and advising on how to update addresses or name changes
Review weekly dental and vision error reports from the Student Health Insurance dental and vision providers and sending back the reports with the appropriate corrections
Review and monitor international dependent arrivals and compliance/non-compliance with the University’s international student and dependents hard waiver insurance requirement
Place holds on student accounts in the student system for international students not meeting the hard waiver insurance requirement for themselves and their dependents
Compile a memo of all money orders collected for late fees and make sure total of memo and total of late fees match and send to Bursar’s office
Assist supervisor and coworkers with various projects, as needed
Assign PSU ID numbers for dependents of students on the Student Health Insurance Plan (SHIP) for Penn State
F ile appropriate documentation and maintain files
Respond to requests for information from insurance companies, hospitals, and/or providers regarding coverage of students; verify coverage and resolve related problems
Requirements :
This position typically requires a H igh S chool D iploma or higher plus one year of related experience or an equivalent combination of education and experience. This position requires the following clearances: PA State Police Criminal Background Check, PA Child Abuse History Clearance, and Federal (FBI) Fingerprint Criminal Background Check.
The Pennsylvania State University and University Health Services are committed to and accountable for advancing diversity, equity, inclusion, and sustainability in all of its forms. We embrace individual uniqueness, foster a culture of inclusion that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity in society and nature, and engage all individuals to help them thrive. We value inclusion as a core strength and an essential element of our public service mission.
CAMPUS SECURITY CRIME STATISTICS:
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here .
Employment with the University will require successful completion of background check(s) in accordance with University policies.
EEO IS THE LAW
Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applications without regards to race, color, religion, age, sex, sexual orientation, gender identify, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.
Penn State Covid-19 Vaccination or Testing Requirements
Penn State is committed to the health of our local and global communities. As a condition of employment, all employees are required to comply with COVID-19 vaccination or testing requirements. Click on Penn State Covid-19 Vaccination or Testing Requirements to learn about the requirements as well as general COVID-19 information at Penn State.
