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M/F Disabled and Vet EEO/AA Employer
We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.
Job Overview
At Piedmont Airlines, our strength is in the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a dependable, motivated leader to join our team as a Department Manager, Customer Operations. The Department Manager, Customer Operations is responsible for directing and coordinating department activities pertaining to safety, collective bargaining agreements, and others. The position will also review and analyze reports, records, and directives. The successful candidate will have 2 years of airline management experience with proven success as a team leader. This position reports to the Director, Customer Service.
Principal Duties and Responsibilities:
- Direct and coordinate department activities pertaining to safety, collective bargaining agreement, etc.
- Review and analyze reports, records, and directives
- Monitor and analyze cost and budget preparation
- Prepare reports and records for department leadership
- Coordinate department activities to ensure efficiency and economy
- Evaluate, develop, and improve practices and procedures
- Hire, onboard, and provide career development to the staff
- Correct non-compliant behavior and impose corrective action as required
- Manage the operational activities of the department in accordance with established policies and procedures
Minimum Qualifications:
- 3 years of aviation experience
- Proven success as a team leader with ability to preplan manpower and equipment
- Experience in Winter Operations and De-Icing Guidelines
- Proven ability to manage budgets, facilities, and equipment
- Ability to work independently, set and meet own deadlines
- Excellent verbal, written, and presentation communication skills
- Able to defuse conflicts among team members
- Familiarity with Microsoft Office Suite
- Valid driver’s license
Preferred Qualifications:
- Bachelor’s degree in Aviation or related business field; or equivalent experience
- Previous management experience in an airline hub environment
- Knowledge of company budgeting, policies, and procedures
- Previous experience working with Collective Bargaining Units
Work Environment:
- Standard office environment, use of computers and other office equipment
- Airport ramp environment, subject to varied weather conditions and elevated noise levels
- All shifts including weekends, nights, holidays, and/or irregular shifts
Physical Requirements:
- Occasional lifting up to 25 pounds
The above statements provide a brief description of the general nature of work performed and not intended to be a complete list of responsibilities, duties and skills required for this position. Duties and expectations are subject to change as needed.
Employment is contingent upon a clear Driving Record, 10-year Criminal History Records Check, and Drug Screen as required. We also require proof of High School or GED completion.
Benefit package includes paid training, holiday pay, 401(k), vacation, family travel on the American Airlines network, medical and dental available.
M/F Disabled and Vet EEO/AA Employer
M/F Disabled and Vet EEO/AA Employer
