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Recognized by the Aspen Institute as one of the Top 10 community colleges in the nation, Pierce College is an innovative and mission-driven community college committed to antiracism and excellence to equitably support all students achieve their academic and professional goals. Check out our Aspen Institute Rising Star Award.
The mission of Pierce College is to create quality educational opportunities for a diverse community of learners to thrive in an evolving world.
Are you a self-motivated individual who thrives in a fast-paced environment and believes in quality? Are you detail -oriented with the ability to prioritize and see issues through to the very end? We are seeking a passionate, self-driven, natural born leader who can ensure a world- class customer service experience while helping drive the success of our staff. The successful candidate in this position will have strong communication and supervisory skills and be passionate about promoting a team environment.
The Student Financials Supervisor covers a large variety of duties including but not limited to: supervising staff, monitoring the daily processing of the cashiering department, working with other departments across the District, and troubleshooting any issues in regards to financial transactions. They will train staff members and be responsible for assigning and scheduling work. This position requires regular and consistent attendance.
About the District: The College enjoys a strong presence in the community and participates in numerous partnerships with business, community, government, and educational organizations. The campuses have modern facilities that include state-of-the- art teaching and learning spaces; an immersive, full-dome digital planetarium; child development centers; and health education centers, all with a beautiful view of nearby Mount Rainier. Want a feel for our District? Take a peek at our Campus views!
As a condition of employment your vaccine status will be verified upon hire. Please reach out to the HR Office at [email protected] if you need information on medical or religious accommodation.
Pierce College Fort Steilacoom – Located on a beautiful 140-acre site adjacent to a 340-acre community and recreational park, including Waughop Lake.
Pierce College Puyallup – Located on a luscious site with 125-acres of wooded land with beautiful hideaways.
Pierce College at Joint Base Lewis-McChord – Located at the Joint Base Lewis- McChord (JBLM) military sites, serving many of our military and active duty families that are serving our country.
ESSENTIAL FUNCTIONS: Supervision:
Supervise others in fiscal record keeping and support services.
Determines deadlines and plans staffing requirements for special fiscal projects; with delegated authority, interviews and recommends selection of applicants, trains new employees, assigns and schedules work, acts upon leave requests, conducts annual performance evaluations and recommends necessary disciplinary actions.
Provides opportunities for individual skill development and knowledge through training, coaching, and meaningful and timely evaluation.
Cashiering/Accounts Receivable Back Up:
Assists clients/customer by providing District interpretation on policies, procedures and laws (FERPNHIPPA), provides explanations on forms, pamphlets and other materials; reviews and researches file documentation to resolve client/customer- related complaints.
Advises clients/customers of proper procedures involved in appealing agency decisions; responds to questions on all District programs and how to access District services.
Assists clients/customers with establishin11 accounts (TIP) and (FIP), accepting all modes of payment for services and applying agency cash handling policies.
May also process scholarships/refunds as well as billing/collections. Work the unpaid report to determine who will be dropped and then forward list to Registration to either drop or notify student via automated phone system. Work with Financial Aid to process reversals of financial aid and apply waivers to student accounts.
Follow up on scholarship awarding and balancing as needed each Term.
Banking/Cashiering Cash Management:
Processes daily electronic fund transfers (EFTs); prepares, processes, reviews, and analyzes cashiering daily work for completeness a1d accuracy; NSF checks, Chapter 33, and verifies against the bank.
Troubleshoots and takes corrective action regarding; issues with Merchant Services. Process daily Online Payments (KeyBank) and Cybersource transactions.
Trouble shoots and takes corrective action regarding Online Payment (KeyBank) and Cybersource for errors.
Policies & Procedures/Communications & Relations:
Foster partnerships across the District.
Provide guidance, direction, and training to district departments on cashiering policy and procedure to enhance district effectiveness and customer service.
Recommend changes to District financial policies and procedures to ensure compliance with State and Federal laws and regulations, and community college system fiscal policies.
Recommend changes in policies/procedures to serve the best interest of the District. Work with students to resolve issues.
Positively responds to customer service inquiries and complaints, by deescalating the situation and identifying issue, and using the established procedures to identifying available solutions that meet the need of the customer, when possible.
Effectively communicates with internal customers to ensure all receivable related questions are answered, and resolved if necessary, in a timely manner.
Effectively communicates with students, to ensure all questions related to their accounts are answered, and resolved if necessary, in a timely manner.
Effectively communicates with external customers, such as scholarship donors, sponsorships, and other account holders, to ensure all questions related to their accounts are answered, and
resolved if necessary, in a timely manner.
Teamwork:
Participates will, and serves as backup for other Finance Department activities.
Complete special projects as assigned by the Director of Fiscal Services or the Vice President of Administrative Services.
Works with other Student Financials Supervisors at r II locations to ensure the Department is working as a cohesive unit.
QUALIFICATIONS: Required Education:
• High School diploma or GED.
• At least 15 satisfactorily completed college-level credits in accounting.
Required Experience:
• Minimum two (2) years of supervisory experience.
• Experience using current cash handling procedures in a business environment.
• Experience documenting and updating information in written or electronic format to maintain accurate and complete records.
• Experience working in customer service.
• Candidates invited for interviews will be required to complete an accounting exam.
Special Requirements:
• As a condition of employment, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in this position.
Required Knowledge, Skills and Abilities:
• Understanding of Generally Accepted Accounting Principles (GAAP), Family Education Rights and Privacy Act (FERPA), and any applicable Office of Financial Management (OFM), State Board for Community and Technical College (SBCTC) or Washington State laws as outlined in the Revised Code of Washington (RCW). Utilization of the previously referenced items is outlined in the State Administrative & Accounting Manual (SAAM) or the SBCTC Fiscal Affairs Manual (FAM). Additionally, knowledge and understanding of Governmental Accounting Standards Board (GASB) fund accounting practices is preferred.
• Must have working knowledge and understanding of the integrated processes that impact the Cashiering & Customer Accounts Module of the Fiscal Management System (FMS), including but not limited to: the Student Management System (SMS) and the Financial Aid Auto Application process that runs through the Financial Aid Management System (FAMs).
• Ability to monitor and review input and output of financial data, and develop fiscal queries and reports.
• Ability to interpret and explain applicable state and federal regulations.
• Ability to work effectively and positively with individuals of diverse cultural and socioeconomic backgrounds and educationally diverse populations.
• Strong coaching and mentoring skills, including the ability to encourage, inspire, and support employees in achieving the district’s mission and their individual professional goals.
• Strong positive interpersonal skills including the ability to work collaboratively and be a team- oriented leader.
• Computer Skills to include MS Excel, MS Word
• Communicate plans and activities in a manner that supports strategies for unit involvement and accomplishment of mission and outcomes.
• Strong written and verbal communication skills.
• Skillfully demonstrates an awareness of how positive words and actions may impact or contribute to situations to enhance the outcomes.
• Keeps team members informed of work in progress.
• Skillfully develops ethical and quality standards while building one’s character in integrity, civility,
and respect for others.
• Respects and maintains confidentiality.
• Ability to manage change in a way that reduces the concern experienced by others.
• Ability to remain calm under stress.
• Knowledge and openness to different and new ways of doing things.
APPLICATION PROCESS: Application Requirements:
To be considered for this position, applicants must:
• Meet the required qualifications as outlined in this announcement.
• Complete the online application profile at http://www.pierce.ctc.edu/dist/hr/.
• Apply for the specific job opening.
• Upload (attach) a cover letter that addresses how you meet the required qualifications as outlined in this announcement. At Pierce College, we value culturally competent and compassionate individuals who bridge diverse backgrounds and perspectives in support of academic equity and excellence. In your cover letter, please address how you will support the mission of Pierce College to create quality educational opportunities for a diverse community of learners to thrive in an evolving world. Please include in your response how your previous education and/or professional experience contribute to your effectiveness in promoting a climate of student success for a diverse community of learners. (Cover Letter)
• Upload (attach) detailed résumé of all educational and professional experience. (Résumé)
• Transcripts are not required in order to apply for this position, however, if you are selected for an interview, you will be asked to bring copies of unofficial transcripts showing completion of the required level of education. Please upload current copies of your transcripts, if available. Unofficial copies of all college and university transcripts must include degree received and confer date. International transcripts must include a foreign transcript evaluation. For a list of approved credential evaluation services visit: www.naces.org/members.htm (Unofficial transcripts acceptable for application process; official transcripts required upon hire). (Transcripts)
• Upload (attach) a list of at least two professional references with names, addresses, telephone numbers, and e-mail addresses. Letters of recommendation will not be accepted. (References)
Special Note:
To ensure consideration, application materials should be received no later than 5:00 p.m. on the closing date.
Terms of Employment:
This is a full-time (40 hours per week) classified, overtime-exempt position with Pierce College District. The primary work location will be at Pierce College Puyallup campus but occasional travel to Pierce College campuses or sites may occur. Work hours are between 8:00 a.m. and 5:00 p.m. Monday through Friday with occasional evenings and weekend work, and occasional travel as required. This position may be subject to reassignment between campuses or sites.
Salary & Benefits:
The starting salary range of this position is $3,734.00 – $4,324.00 a month (dependent upon qualifications), with annual periodic increments up to $4,466.00. However, your paycheck is just part of the total compensation package. There is an outstanding benefits package which is worth an additional value equivalent to about 30% of your salary. A comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance. Life and long- term disability insurance plans; vacation, sick and personal leave; reduced tuition; and retirement benefits are also provided. For more information, please visit our Benefits and Leave website at: https://www.pierce.ctc.edu/hrbenefits.
Physical Work Environment:
This position is required to work indoors in an office environment.
Reasonable Accommodation:
Applicants with disabilities who require assistance with the application and employment process will be accommodated to the extent reasonably possible. Requests should be made to the District Human Resources Office by calling 253-964-7342 .Persons who are deaf or hard of hearing may dial 711 to place a call through Washington Relay, the state’s free telecommunication access service.
Screening & Interview Process:
Only those candidates who have complied with the application process and meet the required qualifications will be considered. Following the review of application materials, the most qualified candidates will be contacted for an interview. Check the email account you used for the application process for communication regarding the status of your application. Application materials submitted to Pierce College are the property of the College and will not be returned.
Conditions of Employment:
An offer of employment will not carry with it any responsibility or obligation on the part of the District to sponsor an H-1B visa. In compliance with the Immigration Reform and Control Act of 1986, proof of authorization to work in the United States will be required at the time of hire.
Pierce College has adopted a Drug Free Workplace policy. As a condition of employment, employees must agree to abide by the requirements established in that policy.
Bargaining Unit:
This position has been designated as a bargaining unit position represented by the Washington Public Employee Association (WPEA).
Equal Opportunity:
The Pierce College District is an equal opportunity employer. The Board of Trustees and Pierce College District are committed to providing equal opportunity and will not discriminate in terms and conditions of employment and personnel practices. Decisions are made without regard to race, color, national origin, age, perceived or actual physical or mental disability, pregnancy, genetic information, sex, sexual orientation, gender identity, marital status, creed, religion, honorably discharged veteran or military status, or use of a trained guide dog or service animal.
For more information about this position or assistance regarding your application, contact Human Resources at: [email protected].
Questions regarding equal employment opportunities or discrimination may be directed to the following:
Sean Cooke
Title IX Coordinator
9401 Farwest Drive SW
Lakewood, Washington 98498
(253) 840-8472
Holly Gorski
Vice President for Human Resources/Title IX Coordinator
9401 Farwest Drive SW
Lakewood, Washington 98498
(253) 964-6519
Paula Henson-Williams
District Affirmative Action Officer
(253) 864-3229