Pinnacle Home Care Hiring for Clinical Assistant – Home Health at Spring Hill, FL Full Time

WHO WE ARE?

Our Mission at Pinnacle Home Care is “Changing lives through the art of the experience“!! Pinnacle Home Care is a full-service Medicare Certified and Florida Licensed Home Health Company locally owned and operated by home health professionals who are passionate about delivering exceptional, quality care to the communities that we serve. We take pride in our home health care professionals who are devoted to fulfilling the levels of service that we uphold. Human service can never be successful without dedication, just as dedication cannot be realized without passion.

WHY JOIN US?

• Award-winning – “Top places to work 2020, 2021 & 2022” “Healthcare workplace Innovator” “Top 100 Agency Home Care Elite”
• Leading provider of home care services recognized for Creating Raving Fans and delivering Exceptional Outcomes.
• We have a Live QA team that assists with Oasis documentation for our clinicians.
• Competitive rates and benefits, 6 paid holidays, matching 401K.
• Comprehensive and ongoing training plus growth opportunities.

The primary role of a Pinnacle Home Care Clinical Assistant is to ensure the morale, passion for clinical excellence, focus & performance of their clinicians. As a Pinnacle leader, it is expected that this will be accomplished by a laser focus to teach, develop, motivate, and MAKE THEIR TEAMS BETTER every day. This focus will ensure our leaders ability to always answer the question, “Who Have I Made Better Today”. Additionally, the Clinical Assistant is responsible for ensuring that patient care is coordinated and managed appropriately.

Essential Job Functions/Responsibilities

• Schedules patients for entirety of visit plans at the beginning of each episode with consistent clinician ensuring continuity of care.
• Prepares and manages daily and weekend open schedules to ensure adequate clinician efficiency and patient visit plan completion by using the Clinician Utilization Report.
• Ensures submission of weekly availability by PRN staff and contractors.
• Identifies staffing trends and areas of opportunities that are in alignment with the utilization goals for RN/LPN & PT/PTA ratios. Works collaboratively with Capacity Management Training Specialist, and office staff to ensure appropriate staffing levels.
• Communicates and collaborates with afterhours teams for pending staffing needs.
• Complies with the Pending SOC standard operating procedures to process incoming referrals timely and accurately.
• Continually strives to reach 24-hour admission from time of receipt of referral with each patient.
• Identifies and resolves challenges that may contribute to patient’s non-admission to agency. Pinnacle believes that each patient that is referred to service should be educated to benefit of home health services, out-of-pocket costs if applicable, and other influences that may drive a patient’s refusal of care. Our patients deserve the opportunity to be provided with necessary service by allowing the opportunity to make educated decisions.
• Reviews all Admission consents for accuracy and tracks completion.
• Promotes the use of patient portal, physician portal and Synzi.
• Promotes and supports LIVE QA process and compliance with clinicians.
• Reviews outstanding documentation daily that exceeds Pinnacle standards. Identifies and assists clinicians in overcoming challenges in relationship to late documentation and collaborates with Clinical Manager to resolve timely.
• Completes the tasks on the daily guide.
• Prepare information for the daily stand up and stand down.
• Assist with facilitation of branch weekly orientation for new hires to include coordinating precepting schedules.
• Manages hospitalized clients in accordance with Facility Hold List SOP, Pending SOCs and collaborates with care coordinators regarding patient status consistently.
• Manage and assist with customer phone calls and ensure timely response and attention to customer needs.
• Assists with case conferencing to include preparing patient lists, running appropriate reports, development of the agenda, alerting and reminding staff of meetings, verifying attendance, and recording applicable entries on time sheets.
• Maintains patient and employee confidentiality in accordance with HIPAA regulations and Agency standards.
• Assists with identifying staffing trends and barriers for opportunities for improvement to be identified and assists in creative solutions in conjunction with the DCS/CM.
• Utilizes a consistent focus on the Sacred Seven to provide and great work and operating environment.
• Leads team by Agency Mission, Vision, and Values
• Lives to the Pinnacle Behavior Standard to “Maintain a positive work environment by acting in a manner so that you get along with all customers, vendors, co-workers and management.”
• Performs other duties and activities as delegated by the Clinical Manage r

POSITION QUALIFICATIONS

• High School graduate.
• One year of healthcare experience, home health preferred.
• Scheduling experience.
• Demonstrates excellent observation, organization, verbal, and written communication skills.
• Proficient in Computers, Microsoft (Excel, Outlook, Teams, Word), EMR and Technology
• Knowledge of governmental regulations and ACHC standards

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.