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At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too.
We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.
We actively look for prospects who:
- Are passionate about client success.
- Enjoy collaborating with others.
- Strive to exceed expectations.
- Move boldly in the quest for superior and best in market solutions.
Job Description:
HR Support Coordinators at Pitney Bowes provide day to day HR support and transactional services to employees. This role is within the HR Shared Services team and is specific to supporting our population in the United Kingdom and Ireland.
You will be responsible for:
Providing first line general support using information accessed from multiple systems to all HR queries from employees, managers, and other HR employees.
Achieving high service delivery standards by responding to queries and completing all transactional work within the pre-determined Service Level Agreement (SLA) windows.
Running reports and processing transactions within and into Workday, ensuring all approvals, required information, and/or back-up documentation has been received.
Answering telephone calls and responding to emails in both your individual and a shared inbox in a timely manner; provide escalation support, research issues, and take follow up steps as appropriate
Providing subject matter expertise on relevant functions such as new hire onboarding (including Right to Work Visa compliance), employment letters, parental leave, manager self-service, and employee self-service.
Performing daily case management reviews ensuring timely completion for all cases and escalations.
Processing and settlement agreement invoicing vendor invoices, including resolution of invoicing issues.
Support in reviewing and revising HR processes and procedures, proactively identifying, and recommending ways to work more efficiently.
Working closely with other internal departments (e.g. Payroll).
Create and run reports (within Workday) as needed to support the HR Specialist day-to-day operations.
Participate in additional duties and or project work as required
.
Qualifications – Required
1 – 3 years previous transactional experience with a high level of detail and accuracy
Experience in a customer service environment
Proficient use of Excel.
Strong analytical skills with proven history of problem solving and performing root cause analysis.
Strong organizational, task prioritization, and time management skills
Highly self-motivated with a positive attitude and flexible approach.
Professional manner with excellent interpersonal skills, including oral and written communication
Demonstrated ability to work well within a team and independently.
Ability to work with highly sensitive and confidential information.
Qualifications – Preferred
Previous experience working in an HR function, providing advice, and responding to queries from employees regarding policies, procedures, and terms and conditions of employment
HR Workday experience
Previous experience in supporting employees located in the United Kingdom
We will:
- Provide the opportunity to grow and develop your career
- Offer an inclusive environment that encourages diverse perspectives and ideas
- Deliver challenging and unique opportunities to contribute to the success of a transforming organization
- Offer comprehensive benefits globally (pbprojectliving.com)
Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace.
Women/Men/Veterans/Individuals with Disabilities/LGBTQ+ are encouraged to apply.
All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.
