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POSITION TITLE: Dental Technology Trainer – Clinical Specialist
LOCATION: Field based / Remote position (Midwest to Northwest US Territory)
Who We Are:
Planmeca is one of the largest privately-held dental equipment companies in the industry. Our technology-driven product line includes digital, dental imaging (x-ray) equipment, dental CAD/CAM systems, dental units, and cabinetry. We provide imaging and software solutions for all dental specialties and partner with dental schools, government, universities, and dental service organizations. In the U.S., our products are available through authorized dealers and distribution partnerships.
What We Offer:
We offer a professional work environment, training, growth, and advancement. Competitive compensation and a benefits package including a medical, dental, and vision plan, voluntary benefits including life, short-term and long-term disability, 401(k) savings plan with company match, holiday pay.
Come Join our Planmeca USA Team!
You are the Dental Technology Trainer that will be responsible for providing clinical education and support for pre- and post- customer activities in a professional, complete and courteous manner. Customer can be defined as dealer, dental professional or internal employees.
ESSENTIAL DUTIES:
- Conducts and presents hands-on product demonstration and education to dental professionals – may be in classroom, dental office, lab environments or dealer programs. Class size may range from two to forty customers/attendees Training programs are typically one to two-day courses. These may include but not limited to – scan only training, full system training, imaging training as well as follow up support calls/visits/solutions as detailed by education needs
- Participates in clinical demonstrations for educational events, tradeshows or dealer presentations
- Works with cross functional groups to ensure that training content and supporting information are up to date and feedback to customers remains consistent throughout the department/company
- Assists in evaluating, recommending and implementing new tools, training materials, presentations, special projects, techniques and delivery platforms for training and communication
- Creates educational tools including technique videos, social media feedback, and documentation
- Ensures evaluation occurs with each training program with reportable results
- Evaluates the effectiveness of training conducted by self and others to always produce “First-Class” Education Programs
- Assists with designing, developing, conducting and evaluating company’s product training programs. This could involve fact-finding and interaction with product development and testing of new products/directions, Customer Support, Marketing, Sales, and Customers
- Maintains and follows proper compliance and quality systems requirements
- Assists with managing program logistics including materials management and instructor preparation or other areas deemed necessary or specified by manager
- Leads or coaches during Planmeca Digital Academy as required for basic or advanced courses.
- Pre and post-sales support activities
- Aids Sales for clinical product demonstrations.
- Provides assistance to Customer Support (post sales) and Integration (implementation) teams for clinical application and product training initiatives, as well as performing support and integration activities as needed, after completion of related training.
- Optimizes Day Programs when possible.
- Acts as Presenter/Coach for sales programs (e.g. Open Houses, Previews, Trade Shows)
- Time management skills and ability to prioritize a large volume of tasks
- Meets company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work-related tasks in a manner that is in compliance with all Company policies and procedures
- Adheres to company policies, procedures and directives regarding standards of workplace behavior in completing job duties and assignments
- Performs other duties as assigned
MINIMUM QUALIFICATIONS:
Training and Experience
- 5+ years of clinical dental experience required
- Demonstration and training experience
- Flexible with schedule and job requirements
- Computer experience is required. Must be able to learn new technologies quickly
- Must know dental terminologies, tooth anatomy and have at least 5 years of dental office or lab experience. RDA or CDT certification is highly desirable, previous clinical experience required
- Maintain licensing
Knowledge, Abilities and Skills
• Experience with using Planmeca CAD/CAM, Imaging equipment and software (preferred)
• Customer and team focused, displaying tact and effective communication skills, both written and verbal
• Must have the ability to think quickly and solve problems as they arise during training programs with customers
• Effectively communicate within a sales environment
• Must be able to work collaboratively across functional areas to achieve common goals and is approachable to all individuals regardless of their role
• Must be proactive and go the extra mile and will drive for outstanding results incorporating sense of urgency when pursing goals
• Self-motivated, enthusiastic, and willing to learn
PHYSICAL REQUIREMENTS:
- Work hours are Monday-Friday 8:30 am – 5:00 pm
- Must be able to travel up to 50%-75% of the time
This position is a remote and requires travel for field projects, meetings, conferences, training, and events out of state may require overnight, weekend and international travel. The work environment of the position is in a professional dental office environment and may be required to be in the HQ office.
EEO/ADA/Vet/Disabled
