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About Presence
Presence is the leading provider of online speech and occupational therapy, behavioral and mental health services and software for K-12 districts for children with special needs. We are dedicated to ensuring that all students in the preK-12 education system receive the special education related services they need to grow and thrive. We supply exceptional teletherapy tools and software for providers to serve and support students and schools. Founded in 2009, we are a growth stage company backed by Spectrum Equity, TPG’s The Rise Fund, Bain Capital’s Double Impact Fund and Catalyst Investors. We currently have 250+ employees and 2,000+ clinicians working in our network. We are a remote-first workforce with headquarters in NYC, serving schools nationwide.
Description
We are looking for an exceptional, innovative, resourceful, and self-driven Human Resources Generalist to join our People team as we continue to scale all things people. The HR Generalist will partner with Human Resources and Talent Acquisition to ensure a first-class employee experience and become a trusted partner to our employees. The ideal candidate will contribute at tactical and strategic levels and help cultivate a community culture.
Why is this role important?
As Human Resources Generalist, you will play a key role in assisting with the execution and delivery of value-added HR services, including but not limited to employee experience and community-building initiatives.
What will you do at Presence?
Own new hire onboarding ensuring a smooth candidate-to-employee transition.
Manage and own our HR systems (Greenhouse, ADP, Lattice, and Knoetic metrics).
Managing our HR queue, fielding our employees’ questions, and responding promptly.
Monitor our non-exempt employees for overtime and meal and rest break compliance.
Oversee the completion and submission of all required compliance filings.
Organize departmental and employee files, ensuring complete accuracy and confidentiality.
Generate internal documents such as offer letters and change notices.
Own, monitor, and report on our key HR metrics.
Support leave of absence administration and provide end-to-end case management, including researching and solutioning leave issues and resolving claim-specific questions and discrepancies.
Process and complete verifications of employment, unemployment claims, and garnishments.
Serve as the benefits administrator for medical, dental, vision, 401K, and disability plans.
Provide backup support and take on special projects for the team as needed.
What are we looking for?
3+ years of experience working as an HR professional in a fast-paced, high-growth environment as a tactical and strategic partner.
Excellent follow-through, execution, judgment, and sense of humor.
Curious problem-solver with the ability to approach challenges with empathy and structured thinking.
Able to manage change and resolve conflicts effectively.
Proven ability to work collaboratively within teams and across the organization.
Exceptional written and verbal communication skills.
Experience working in HRIS systems, preferably ADP WorkForceNow
What will help you succeed here?
Passion for people!
Comfortable with ambiguity and excelling in a scaling start-up environment.
Ability to connect well and develop relationships virtually.
Strong self-motivation and an entrepreneurial mindset.
The ability to quickly adjust to changing conditions and maintain high standards.
Great collaborative and independent problem-solving skills.
Where is this position located?
Presence is headquartered in New York City with our clients located throughout the U.S.
This role can be located in New York or remote working eastern time zone hours.
This position will report directly to the Director of People Operations.
All employees commit to be available on-camera for our Core Working Hours noon-5pm EST M-F