Prism Hospitality Hiring For Operations Manager Back Of The House at Williston, ND, United States Full Time

Job Description

Scope of Position:
The Operations Manager Back of the House will be responsible for providing overall leadership and overseeing day-to-day operations of the Back of the House. The areas of responsibility include Housekeeping and Maintenance departments. Duties include supervising of Back of the House staff members and interacting with customers to ensure guest satisfaction while meeting Prism and brand standards.

Position Responsibilities and Qualifications:
Education & Experience:

• Four-year college degree is preferred, and/or equivalent work experience in hospitality in lieu of.
• Certification preferred: Senior manager and/or other certification as required by franchise.
• Alcohol awareness and/or food safety certification as required by local or state government agency.
• 3 years of supervisory experience.
• Strong financial knowledge and computer (Microsoft Office Suite) skills required. Will be manage department budget, cost controls, inventory and supplies.
• Exceptional knowledge of Back of the House operations systems, POS system interphases and other commonly used systems in the hospitality industry.
• Fluency in English
• Strong written, verbal, and non-verbal communication.
• Valid state driver’s license from applicable state and MVR in good standing.

Physical Demands:

• Long hours sometimes required, including nights and weekends.
• Light Work – Exerting up to 30 pounds of force occasionally, and /or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand for long hours at a time.
• Ability to move quickly about the hotel overseeing the various departments of the property.

Required Competencies

• Must be able to convey information and ideas clearly, both oral and written.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be able to work well in stressful, high-pressure situations including the ability to handle guest complaints and disputes and resolve them to satisfactory results.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must have the ability to work in a fast paced environment.
• Must have the ability to assimilate complex information, data, etc. from various sources and consider, adjust or modify to meet the constraints of the particular need.
• Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic function.

Responsibilities that may include any and all of the following:

• Approach all encounters with guests and team members in a friendly, service-oriented manner.
• Regular attendance is required in compliance with Prism standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of appearance and grooming, proper dress, which includes wearing a correct nametag when working.
• Complies at all times with Prism standards and regulations to encourage safe and efficient hotel operations.
• Has knowledge and understanding of all department policies and procedures, and can communicate and enforce all policies fairly and consistently with team members.
• Manage all sources of revenue to include rooms, food and beverage, telephone and others. Ensure all departments are profitable and maintain strong working relationships.
• Work with the Sales team, to support the creation of local and national marketing plans and pricing strategies and know market segments. Respond quickly to changing market conditions and revise strategies accordingly.
• Actively participate in sales discussions, meetings and plans. Know key account executives and business base.
• Know monthly production levels for each sales person on staff.
• Assist in creating the hotel’s annual budget and monitor the performance of the hotel throughout the year.
• Produce monthly financial s and know at all times where the hotel stands against budget and forecast.
• Manage Team Member functions of the hotel by controlling turnover, motivating team members,
• focusing on team member development and retention and conducting regular team member meetings.
• Protect the property and its assets through enforcing and maintaining a preventative maintenance program.
• Respond quickly to guest requests in a friendly manner. Follow up to ensure guest satisfaction.
• Ensure hotel is in compliance with all federal, state and local laws, including OSHA, HazCOMM, EEOC, Wage Hour and health and liquor laws.
• Meet all financial review dates and corporate directed programs in a timely fashion.
• Ensure that training in service standards is taking place in each department using the steps to effective training according to Brand and Prism standards.
• Actively participate in hotel’s Manager-On-Duty Program.
• On a monthly basis, forecast the hotel’s financial position by estimating revenues and line-by-line expenses. Analyze pervious and projected data to generate an accurate Reforecast.
• Assist and/or conduct all department manager performance reviews according to Prism standards and in a timely manner.
• Motivate, coach, counsel and discipline all management personnel according to Prism standards.
• Attend or conducts all training/meetings as required by management.
• Perform other duties as requested by management.

Relationships:
Internal: Has a dotted line responsible for all positions on property
External: Guests: To provide services as necessary

Organizational Structure:
s to: General Manager