Pro-Active Engineering Hiring For Customer Account Specialist at Sun Prairie, WI, United States Full Time

Job Description

Pro-Active Engineering, located in Sun Prairie, WI, is a provider of quality electronic design and manufacturing solutions for industrial, medical, commercial, and military applications. We foster a casual, family-type environment with a team of motivated, positive thinking, knowledge-sharing, and productive team members. Come grow with us! To learn more about our company, please visit www.proactivepcb.com.*
Summary*
The Customer Account Specialist is responsible for professionally coordinating the information flow and task administration between sales, customers, and all departments within Pro-Active to achieve the company’s goals of providing timely and perfect product design and manufacturing services to its customers.Essential Functions

• Be the main point of contact for assigned accounts.

• Respond promptly and professionally to customer inquiries and complaints.
• Collaborate with team members in a professional manner for the good of the company.
• Maintain job status and progress with customers or sales as required.
• Receive RFQs (Request for Quotation) from sales or customers.
• Correspond with customers to obtain missing information for quotations to ensure accurate quote development.
• Coordinate information transfer between the customer and all departments within Pro-Active to support timely and accurate manufacturing of customer products.
• Receive and review customer purchase orders to validate PO information and confirm that the customer’s expectations can be met.
• Send order acknowledgments for all orders received (upon PO review, SO entry, acceptance of terms, and production due date).
• Keep the ERP system updated with daily activity, tasks, and maintain & deploy priorities to key individuals or departments at Pro-Active.
• Track and expedite late orders to ensure customer satisfaction.

• Assist sales personnel to conduct customer satisfaction surveys per ISO requirements.

Competencies

• Attention to Detail
• Customer Focus
• Problem Solving/Analysis
• Results Driven
• Communication and Listening Proficiency
• Organizational Skills
• Technical Capacity
• Teamwork Oriented

Preferred Education and Experience

• Associate degree in a related field
• 1 year of related customer service experience in the manufacturing industry or equivalent combination of education and experience.

• Familiar with electronic assembly a plus

Compensation and Benefits
Pro-Active Engineering offers a competitive wage based on experience and a generous benefits package to include health, dental, vision, life insurance, short and long-term disability, retirement plan with a company match, FSA, paid vacation, sick days, and holidays.To Apply
Please apply directly to Pro-Active Engineering through our online application system at https://proactivepcb.bamboohr.com/jobs/view.php?id=97
Resumes submitted without applying directly to Pro-Active Engineering may not receive full consideration._
Pro-Active Engineering is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other category protected by law._Job Type: Full-time