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Description:
The Recruiter will assist walk-in applicants with completion of job applications and related documents and conduct group orientations prior to placement by recruiting staff. Manage daily customer communications including incoming customer requests, employee call-offs, confirmation of arrivals and other dispatch tasks. Process weekly payroll.
Responsibilities
Provides customer service and support to all applicants at the kiosks and front desk.
Responsible for 100% accuracy of all applications, I-9 forms, medical questionnaires and W-4 and other forms associated with the application & hiring process.
Provides accurate and timely weekly payroll input.
Conducts pre-employment screening and reference checks as needed.
Screens new candidates, evaluates job skills to ensure the highest fill rates possible and excellent customer satisfaction. Screens for skilled candidates to assist the Skilled Recruiters.
Facilitates employee orientation training and client-specific testing.
Effectively communicates the skills required and expectations of jobs to which employees are dispatched.
Maintains effective business relationships and communications with all Proman Staffing clients.
Effectively manages and immediately resolves any problems with client orders, including escalation to branch management or other Proman personnel based on the Service Escalation Chart.
Ensures accuracy & completeness of assignment information in Avionte at all times.
Manages and continually assesses employee information available in the system to keep it current and accurate at all times.
Visits client sites to gain knowledge of specific operations and job assignments to provide accurate expectations to employees about jobs and to enhance recruitment and placement.
Counsels, coaches, and takes disciplinary action with service employees when necessary.
Participates effectively in and encourages a “team” working environment.
Works with peers and managers to effectively provide staffing coverage and minimize overtime hours within the branch office.
Assists in the development of changes in procedures, policies and forms that positively impact the business and reinforce a commitment to continuous improvement.
Completes certification within one year of hire.
Cross-trains with other functional areas of the business to provide backup as needed.
Other tasks as assigned.
This is not an all-inclusive list of duties and may include other duties and responsibilities as assigned by supervisor.
Requirements:
Job Requirements
Strong PC skills, including Microsoft Word, Excel & Outlook.
Excellent communication and organization skills.
Ability to multitask and work effectively in a busy environment.
Strong team player with a high level of respect & appreciation for diversity.
Strong knowledge of Avionte ATS.
Flexibility to adapt to a frequently changing business environment.
Dependability and reliability.
Ability to analyze information quickly to make decisions and solve problems.
Bilingual (Spanish and English) skills may be required.
This is primarily a sedentary role in an office environment. Will work at both a traditional office desk as well as at the applicant’s window.
Must be able to work in customer locations as a backup to On-Site Supervisors as needed and so must be able to walk within the customer facility (sometimes long distances).
May involve some lifting of files and boxes. May involve bending or standing to file documents.
Must be able to travel to other branch offices to assist as needed.
Qualifications
Must be high school graduate.
AA degree preferred. May substitute work experience in retail, customer service or human resources position.
Must have experience in a customer service environment.
Familiarity with or experience in an industrial, manufacturing or logistics environment is a plus.
Previous experience in a fast-paced environment.
