ProSearch Hiring for Intermediate Network Telecom Engineer Job at Portland, ME Full Time

Minimal onsite time but must live within an hour of Portland, Maine.

The Intermediate Network Telecom Engineer is responsible for the installation, support, and maintenance of all network communications, including but not limited to LAN/WAN, wireless, telecommunications, and unified communications systems at a high level. The Intermediate engineer evaluates current systems and works on complex problems where analysis of situations requires an in-depth evaluation of various factors. The Intermediate engineer completes assigned tasks of routine to moderate complexity related to projects and technical requests and provides Tier 1 and Tier 2 support in all areas of the departmental service portfolio. The Intermediate Network Telecom Engineer is largely self-directed once assigned work and functions with considerable independence.

Responsibilities:

• Provides excellent customer service to all levels of employees including customers, peers, and leadership. Participates and engages in team meetings, team-building activities, and other opportunities to strengthen the department. Leads by example. Acts as backup for certain departmental leadership functions.
• Communicates in a professional, positive and timely manner in person, on the phone, and via electronic means. Represents the department and company in a positive and professional manner. Participates in the evaluation and estimation of routine work requests and minor projects. Participates in the orientation of new team members.
• Creates, follows, maintains, and updates as necessary documentation and checklists to ensure efficiency and consistency. Uses advanced troubleshooting methodologies that provide efficient, effective resolution and minimize impact to the customer. Maintains detailed and accurate records in workload management, asset management, and administrative applications. Adheres to deadlines.
• Actively maintains education and cross-training on all departmental areas of expertise. Maintains required certifications and attends training when available and appropriate. Leads small inter and intra-departmental committees and groups as requested by supervisor.

Essential:

• 6+ years of relative experience required.
• Experienced working with Cisco equipment, Avaya telecommunication equipment
• Achieves Results: Sets high standards for their own outcomes and seizes opportunities to engage others towards objectives. Consistently moves forward with direct actions in order to attain or exceed objectives. Manages their own time effectively to accomplish assigned tasks. Successfully prioritizes multiple projects and duties as needed.
• Experience supporting hardware including computers, laptops, network devices, and telephones.
• Experience with operating a network.
• Ability to design and build an executable computer program to accomplish a specific computing result.
• Experience supporting software issues that includes remote troubleshooting capabilities and installation assistance.

Job Type: Full-time

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Portland, ME: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Are you located within 1 hour of Portland?

Work Location: One location