Quality Building Services (QBS) Hiring for Director of Security Operations at New York, NY Full Time

Job Description

The Director of Operations has managerial and oversight responsibilities for all QPS operations. The position will drive operational excellence through the identification, implementation, and consistent monitoring of best practices.

The position requires the following, non-negotiable characteristics:

• Precision and accuracy in the performance of all duties.
• Direct, articulate and succinct communication style, both verbal and written.
• Mastery of organizational skills, including management of multiple tasks and deadlines.
• Analysis of issues with a methodical and efficient, yet thorough, approach.
• Self-motivation to be proactive in identifying problems and developing recommended solutions.
• Self-discipline to always conduct oneself with the utmost professionalism, integrity, reliability and accountability.

Duties And Responsibilities

General Responsibilities

• Overall management of security operations including, but not limited to:
• Overtime management and control
• Maintaining adequate staffing requirements
• Anticipating staffing needs
• Supervision, disciple, and management of security officers
• Identifying areas of training for security officers
• Schedule optimization
• New account start ups
• Review, analyze and present on reports impacting business operations typically pertaining to overtime, staffing, discipline and other critical functions.
• Responsible for setting operational security standards to ensure safety, asset protection and performance.
• Evaluate, develop, implement, track, report and measure every aspect of security operations.
• Supervision and direct report for Account Managers, and Security Directors.
• Responsibility to ensure that performance goals are met, and compliance requirements are always satisfied.
• Ensure customer satisfaction is met by implementing a comprehensive relationship (Know Your Customer) and retention program.
• Working knowledge of security related technology used by QPS and customers.

Responsibilities with Respect to Officers

• Discipline, retraining and terminations – ensure that all officers that are not performing are disciplined, retrained and, if necessary, terminated.
• Awareness of legal and union-contract implications of situations.
• Coordinate with HR and legal.
• Identify recruiting needs in an accurate and timely manner
• Anticipate and manage vacation and other time-off and coverage ensure coverage is provided
• Union and customer contract compliance.
• Licensing compliance.
• OT control.
• Budgets and internal cost.

Scheduled Responsibilities

• Reports – daily review, in detail, of each area manager report and lead area manager report to understand activities in all locations. Each Monday, review all weekend reports.
• Licensing compliance – review weekly report on all license expirations and direct/take appropriate actions.
• Monthly inspections – each property is to be inspected monthly by Director of Operations to satisfy the following objectives.
• Ensure compliance in every aspect of QPS’s responsibilities.
• Review post orders, logbook, keys, security desk and all other documents and training materials related to QPS operations.

As-Needed Responsibilities

• Take over new buildings – coordinate takeover from beginning until completed.
• Presentations, walkthroughs, and customer meetings.
• Attend meetings to support sales team for new business.
• Attending customer meetings to deal with operational issues and tasks.
• Proposals – work on operational aspects of proposals.

Ongoing Responsibilities

• Identify needed changes to Post Orders
• Processes, forms and reports must meet deadlines – ensure that all processes are followed with appropriate steps and that forms and reports are completed by agreed deadlines.
• OT and budgets – ensure that OT work is kept to a minimum and withing accepted performance goals.
• Assess, improve, implement, and monitor business continuity, crisis management, workplace violence prevention and disaster preparedness plans.
• Develop where necessary, provide assistance to and manage relations with Police as well as Fire Departments.
• Assist with liability and workers’ compensation cases, including investigations and documentation.

Requirements

• 5 years progressive management experience in the security guard field
• Experience in managing teams.
• Strong multi-tasking capability
• Excellent written and verbal communication skills.
• Able to work with other company teams.
• Excellent organizational skills.
• Able to handle various security procedures.
• Excellent decision-making skills.
• Analytical approach to issues.
• Excellent supervisory skills.
• Detail oriented.
• Having investigation skills.
• Being proactive.
• Professional, pragmatic, reasonable and logical problem-solver who delivers on time and as requested by senior management and customers.
• Required to have strong customer service and service delivery skills.
• Ability to get along with other employees, follow directions, work under stress and continuously improve.
• Ability to perform multiple tasks simultaneously in a timely, courteous and professional manner.
• Ability to work a flexible schedule and to work evenings, weekends and holidays as requested or required.
• Respond to emergencies via phone, email or in person, and provide directions 24/7.
• Exceptional presentation and training skills and the ability to communicate effectively with a variety of audiences including management, clients, and employees.
• Ability to direct investigations for customers and deal with investigations for QPS/QBS.
• Extensive knowledge in domestic and international terrorism.
• Familiarity with Local, State, and Federal law enforcement agencies and thorough understanding of criminal justice, investigative, and documentation procedures.
• Proficiency in Access Control software, Life Safety Systems, and Elevator Control Systems.

Availability

QPS maintains operations 24/7/365 and is an “essential business” in the New York area. We work during normal times as well as when other businesses may be closed down. The position requires flexibility and an ability to work whatever schedule and hours are deemed necessary to efficiently accomplish the work and service our clients, which may include working extended hours, weekends, holidays, and/or during emergency situations, such as natural disasters (storms, including but not limited to rain, wind, snow and ice, floods, power outages, fires, earthquakes, etc.), public health emergencies such as the COVID-19 pandemic, government-declared states of emergency, labor strikes, and force majeure events. Accessibility to answer questions by email or phone during off hours in accordance with QPS policies, and an ability to respond in person to emergencies and stay in New York City as appropriate, is expected. The ability to work this schedule is an essential function of the job.

Company Description

At Quality Building Services, we commit to our clients that we will create a successful partnership and exceed their expectations by adding value to their properties through innovation, foresight, integrity and consistently exceptional performance.

Our dedication to client satisfaction will continue to be unparalleled in the service industry.

At Quality Building Services, we commit to our clients that we will create a successful partnership and exceed their expectations by adding value to their properties through innovation, foresight, integrity and consistently exceptional performance. Our dedication to client satisfaction will continue to be unparalleled in the service industry.