Ragnar Events LLC Hiring for Retail Assistant Manager Job at Salt Lake City, UT Full Time

Who we are:

At Ragnar, we have built a premier series of road and trail running adventures. While we are excited about the progress we’ve made over the past 17 years, we feel like we are just scratching the surface. We want to change how folks spend their weekend and infuse adventure into their everyday life.

We have built a coast-to-coast relay series, our own technology platform, dabbled in virtual events and partnered with some amazing brands along the way. Here at Ragnar, we are a passionate and scrappy team coming together from a wide range of backgrounds to solve incredibly complex problems and deliver amazing experiences.

Right now, we are looking to hire a Retail Assistant Manager, who will travel the country overseeing the daily operations of the traveling retail store to maximize sales and profits by taking ownership and responsibility for all aspects of store operations while playing an active role on the sales floor and in the office headquarter.

What you will do:

You will be responsible for leading and holding the onsite retail team accountable for working hard, doing a great job and working safely in this fast-paced environment. The role is required to spend long hours managing a large outdoor event and may require the safe operation of power/hand tools, construction of simple structures, and the ability to transport event equipment (up to 50 lbs). This position will also travel to and lead or assist with 15 races per year.

Who you are:

You are a retail guru who focuses on delivering an unforgettable experience as much as you focus on sales. You are a skilled and confident communicator, who always makes customers and employees feel welcome and valued. You inspire loyalty and set the example for hard work and dedication. You are able to put together a jigsaw puzzle while skydiving without a parachute and not break a sweat…just kidding. But you are a creative problem solver, who can think and react quickly to any issue you may encounter.

Essential functions and responsibilities:

Team Management:

• Train and manage on-site retail event staff
• Create and maintain a positive working environment that is built upon respect, empathy and promoting teamwork
• Follow race day SOPs for retail event staff and store operations

Retail Store Logistics:

• Coordinate all field operation needs with the Field Operations Manager (i.e., trailer maintenance, supplies, etc.)
• Schedule retail tents and equipment rentals as well as work with Race Directors and local officials to ensure that all required permits are obtained
• Provide up to date inventory updates and needs from race to race
• Assist with inventory pulls and packs for meeting or exceeding sales goals for any event
• Maintain effective onsite inventory controls and management
• Follow onsite store layouts, budget needed equipment, purchase and maintain needs
• Manage race staffing and coordinate all related race travel and lodging needs

Managing Onsite Retail Store:

• Travel to and lead merchandise for at least 15 races per year
• Oversee merchandising and layout
• Oversee race weekend build and operations
• Manage and communicate with retail event staff by providing team guidance, team motivation, setting priorities/goals, and assisting staff with assigned tasks as needed
• Coordinate with other departments while onsite to ensure the overall success of the event
• Communicate and interact with retail partners in a professional manner at races
• Keep work and register area clean, organized, and professional
• Handle and travel with cash and computers, as needed
• Follow and enforce established event merch POS/SOP
• Manage customer service issues as they arise at events
• Drive race day sales by managing the overall merchandising, backstock and POS operations
• Drive rental vehicles (e.g., cars, pick-up trucks, and box trucks)
• Act as the point of contact for trailer drivers when coordinating trailer movements to, from and during events

POS hardware/software:

• Fully understand and be confident in running all race day POS software and hardware
• Train retail event staff and providing support with POS, scanning, tagging, scale management and receiving questions and problems
• Assist in maintaining a clean and up-to-date POS file

E-Commerce:

• Maintain backend of Ragnar’s online store, including writing product descriptions, uploading imagery, crafting alt text, meta descriptions, tagging, etc.
• Optimize user experience in order to optimize online sales of the brand
• Collaborate with marketing to establish a promotional calendar, identify new opportunities to drive sales, and create campaign infographics
• Assist with fulfillment of online orders and returns when not traveling
• Maintain an organized, clean, and safe shipping and backstock area within the Ragnar warehouse

Assist with receiving large inventory shipments

Assist with annual inventory audit

Assist with inventory packs in the warehouse for preparation of races

Other duties/projects as assigned

Requirements:

• 1+ years of retail merchandising experience with experience leading teams
• Exhibit good leadership skills by promoting inclusive team environment
• Basic computer knowledge, including Microsoft Office Suite
• Excellent interpersonal and communication skills with the ability to work effectively independently and as a member of a team
• Well-organized with ability to multi-task
• Self-starter with the ability to prioritize projects, work within short time frames and meet deadlines
• Strong attention to detail
• Problem solving skills
• Positive attitude
• Foster, support, and value diversity, equality, and inclusion in the workplace
• Ability to operate POS systems
• Strong understanding and fast learning curve on new technology
• Comfortable navigating travel in new and major cities

Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• As a member of the Ragnar Team, you may be asked to work a Ragnar Event. When you are working onsite at a Ragnar Event, there will be physical demands that are outside your routine job functions. These include but are not limited to spending long hours at a large outdoor event, the safe operation of utility carts and box trucks, and the use of power/hand tools. Event roles may also require the ability to transport equipment up to 50 lbs, communicate with event staff in environments with moderate to loud levels of volume, and require the use of vision (e.g., close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus). If you are unable to meet any of these physical demands, reasonable accommodations will be made to the best of Ragnar’s ability.
• Follow established departmental policies, procedures, safety protocol, and Company COVID-19 guidelines and procedures