Rainbow International Hiring for Operations Manager Job at Ridgeland, SC Full Time

As the Mitigation Operations Manager, you are a key team member in upholding our commitment to customer satisfaction and professionalism. You will supervise and perform restoration services as a result of damage caused by water, fire, or smoke as well as perform marketing tasks to sell additional services or develop business as required. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

This position is right for you if you are self-motivated, thrive in fast moving environments, and are able to manage time to effectively meet deadlines. You have proven communication skills with supervisors, employees, and customers and are able to effectively manage a variety of situations on a day-to-day basis.

Specific Responsibilities:

• Establish and maintain a service schedule to ensure all service is delivered to meet customer requirements.
• Supervise restoration employees including hiring, training, employee relations, and performance management in conjunction with District Manager.
• Manage the maintenance of all assigned fleet vehicles.
• Perform inspections of job sites before, during, and after work performed
• Responsible for all assigned equipment inventory
• Ensure that all dispatched jobs are answered in a timely manner.
• Oversee and perform estimates to ensure all are written and audited in a timely manner.
• Communicate with customers throughout restoration process and manage conflict resolution.
• Oversee all technicians job files to ensure approval has been received from insurance companies and customers along with accurately documenting and completing notes in a timely manner.
• Perform mitigation duties alongside technicians as needed.
• Inspect the job sites frequently to verify the scope of work is being performed correctly, that it meets the projected timeline and that it complies with Rainbow International standards
• Responsible for communicating a clear understanding of short- and long-term goals to both technicians and project managers.
• Work with management to develop a business plan to generate prospective customers to meet the projected sales goals.
• Responsible for maintaining reports and providing any pertinent information including issues/challenges to Direct Manager in a timely manner.
• Perform other duties as required.

Job Requirements:

• Xactimate experience required
• 3+ yrs. of mitigation experience including inspections and sketching required
• Valid Driver’s License with safe driving record
• Ability to pass a drug and background check.
• Team player who can also work independently.
• Able to lift and/or move up to 100 pounds.
• Computer literate, with working knowledge of work processing, business software and spreadsheet applications
• Excellent written and verbal communication skills
• Comfortable with working in restricted spacing such as crawl or attic space.
• Ability to travel to other locations within the owned territories.
• Comfortable with being on call to meet business demand.

Certifications:

• WRT, ASD, AMRT

Rainbow International provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Rainbow International complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Rainbow International expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

Keywords: WRT, IICRC, AMRT, ASD, Mitigation, Restoration, Fire and Water Restoration, Restoration Technician, Fire Restoration Technician, Water Restoration, Mold Remediation, Laborer, Construction, Contractor, Hiring Immediately, Now Hiring, Remediation, Water Damage, Fire Damage, Emergency Response, Disaster Response, Restoration Manager, Project Manager, Mitigation Manager, Rainbow International

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• Monday to Friday
• On call
• Overtime
• Weekend availability

Application Question(s):

• Our employment process requires a comprehensive background investigation verifying clear criminal history. Are you willing to proceed with this application?

Experience:

• Mitigation: 2 years (Required)
• Xactimate: 1 year (Required)

License/Certification:

• IICRC Certification(s) (Preferred)
• Driver’s License with a safe driving record (Required)

Work Location: One location