Randstad USA Hiring For Bilingual Healthcare CSR at Phoenix, AZ Full Time

We are searching for patient and attentive health care customer service representatives to join our bustling organization. You will be required to field scheme-related queries from customers, provide pre-authorization for medical treatment, and outline information regarding co-payments. You should also advise current and prospective members about the most suitable plans based on their needs.

Interested in benefits, weekly pay, paid sick leave, and more?! Apply today and schedule a time with a recruiter. 

salary: $19 – $19 per hour
shift: First
work hours: 8 AM – 5 PM
education: High` School

Responsibilities

• Familiarizing yourself with and remaining up-to-date with changes in our plans.
• Greeting customers in a friendly, professional manner using the suggested script.
• Answering telephonic and e-mail inquiries in a timely manner.
• Deferring queries to your line manager if you are unable to answer them.
• Furnishing members and health care practitioners with details regarding members’ benefits.
• Granting pre-authorizations for medical treatment, if covered.
• Advising members of outstanding co-payments.
• Providing extant and prospective members with the details of network providers.

Skills

• Customer Service
• Health Insurance Policies
• Basic Software Skills
• Active Listening
• Empathy
• HIPAA
• Spanish
• Qualifications
• Years of experience: 3 years
• Experience level: Experienced
• Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you’re looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

  Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

  At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

  For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad’s client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.