Real Fruit Bubble Tea Inc Hiring for Regional Manager – Operations Job at New Jersey Full Time

NOTE: This Position Requires Travel and On-shift

JOB PURPOSE

The Regional Manager – Operations supervises and oversee all staff and manage all aspects of the business of all locations in New Jersey, and pays close attention to the daily sales of all the stores he/she looks after. The Regional Manager must ensure the right assignment of duties to all managers working in the stores, make sure that the Managers and staff are operating in accordance with company standards and that customers are satisfied with our products and services, and report important information to his/her direct superior on a timely base. Meanwhile, the Regional Manager shall pay attention to the development and feelings of staffs in all locations, and provide them with work-related advices, help, and training accordingly. The purpose of the Regional Manager is to have the stores operate smoothly and improve sales.

Drive Sales and Profitability

• Create, lead and direct the development of the RFBT U.S.A. Business Plan – regional level sales goals and action plans – for timely and consistent execution for store teams directly tied into measurable results
• Fully responsible for the overall business performance of the assigned region and for each store within the region
• Drive region sales and profit plans to budget through successful leadership, organizational plans, customer service, and outstanding execution of all field operations standards and strategies, consistently across all stores
• Ensure that trends of underperformance are formally addressed, with clear and documented performance improvement plans

People Development, Retention of Top Talents and Team Building

• Challenge and inspire the team to achieve business results
• Ensure the overall People Plan of the region reflects high standards, benchmark and succession planning, coupled with consistent mentoring and people development
• Fully responsible for the staffing plan, regional-wide execution and related training needs of the existing stores and new stores within the region
• Understand and execute the full hiring process per the company’s policies, which includes, but not limited to, Pre-screening, Interviews, On-job evaluations (OJE), Reference Checks, Hiring Decisions and Orientations
• Responsible to interview, hire, coordinate, mentor and discipline Store Managers and other direct reports in the assigned region
• Mentor all staff in the region as needed, and implement and enforce company policies and regulations at all times
• Fully responsible for the execution of the Crew Development Program (CDP) and Management Development Program (MDP) within the region
• Coach Store Managers on conducting periodic performance reviews on all stores’ staff and accomplishing such tasks on time, per company’s guideline
• Prepare and conduct periodic performance evaluations on Store Managers and other direct reports in the assigned region, to ensure that his or her team is on the right path to achieving their goals
• Discover and work on the strengths and capabilities of each and every staff in the assigned region, and delegate management tasks to the capable staff based on their education, experience and developmental aspirations, to empower these staff to reach their full potential
• Lead by example
• Maintains frequent and uninterrupted communication with your direct superior, ensure that daily operational guidelines of all locations are followed.
• Measures and provides counsel on improving operational performances.
• Supervise regular management performance of all locations and evaluate them routinely for growth and improvement.
• Train, supervise and discipline co-workers of multi-locations on procedures and provide ongoing feedback for improvement.
• Help develop policies and procedures to ensure the achievement of goals, including but not limited to excellence of customer services, facility cleanliness, and maintenance of daily practices.
• Ensures that operational and training standards of multi-locations are consistently enforced and executed by co-workers.
• Direct sales and marketing for all regional stores, while providing assistance in the design, development and application of aggressive marketing and sales strategies.
• Maximize sales, transactions and profits of the assigned stores
• Monitor and control food and labour costs
• Establish goals for the assigned stores and encourage your staff to work towards the goals
• Ensure that all staff follow company operating standards, and take actions to correct any non-compliance
• Maintain and promote Quality, Service, and Cleanliness standards
• Ensure that all assigned stores are in compliance with food safety and sanitation regulations
• Communicate and report to your direct superior on a regular and frequent basis
• Participate in weekly Management Meetings. It is your responsibility to attend every meeting, and your participation will be included in your performance rating. If you miss two consecutive meetings without notice or approval by your direct superior, some disciplinary action will be taken, up to demotion.
• Provide feedback and advices on scheduling to the Scheduling Officer and your direct superior; Ensure stores are properly staffed and all new staff are properly trained
• Coach and follow up with Crew Trainers on the training progress of every new trainees
• Train Crew Trainers on ordering all store items
• Coach Crew Trainers on Shift Management
• Actively and efficiently work on all assigned stores’ Crew Development Program (CDP)
• Prep and perform accurate yearly staff performance/wage reviews on time
• React quickly to store emergencies and notify the right people to arrange crisis management when needed
• Take responsibilities and initiatives on all assigned stores’ repair and maintenance
• Inventory management through monitoring inventory levels on a daily basis and finalizing purchase orders
• Ensure all ingredients are inspected for quality when receiving at each delivery time
• Accomplish all monthly inventory count at each month end, with your team, for all assigned stores
• Feedback on the ingredients’ quality and quantity issues if any, to Warehouse/ Merchandising/ Purchase/ Finance Dept. on a timely base
• Review and act upon customers’ requests, complaints and inquiries; Be proactive to find a solution
• Execute and maintain all current and on-going Marketing promotions, materials and tools
• Perform other duties per your direct superior’s request or guidance

Management and Staff Scheduling

• Fully responsible for the weekly regional-wide staff scheduling
• Supervise and ensure stores staff properly within labor budget, balance workload per sales target and meet the customer service needs
• Responsible for any staffing issues on a daily basis with the team, and act on the solutions in a timely manner to prevent and minimize any potential operations bias
• Prevent and minimize any over-times and non-compliances per scheduling policies
• Coach Store Managers on updating all staff’s Availability on a timely and regular basis
• Perform 100 – 150 hours of on-shift duties per month with the team in the assigned region, or per direct superior’s guidance

Food Safety, Planned Maintenance (PM), Safety and Security

• Fully responsible for ensuring all stores comply with all levels of food safety requirements as needed, especially the municipal standards
• Fully responsible for any food safety-related issues or emergencies within the assigned region, and take the ownership and the lead on resolving the issues as top priority
• Ensure all food safety tools are in place and enforce refresher training
• Ensure all stores perform Daily, Weekly and Monthly PM Duties to maintain a sparkling clean store environment and to prevent and minimize equipment downtime
• Hands-on coaching Store Managers and other direct reports on related PM duties as you go, or any staff in the region as needed, with timely follow-up
• Work as example to set a high cleanliness standard in the assigned region at all times
• Ensure that the current cash handling procedures are being followed and that the cash deposit policies are executed per company’s guidelines
• Accountable for all safety & security issues raised in the assigned region, and take the lead on resolving the issues properly and promptly as the top priorities
• Ensure that all safety & security tools are in place and enforce refresher training

Communications

• Consistently and effectively communicate the company objectives to all store management teams and down to all staff in the region
• Host Monthly Management Meetings for the region or per the direct superior’s guidance
• Conduct the Regional Staff Rap Session once a year, or per the direct superior’s guidance
• Attend Store Team Meetings as needed to timely follow up on each store team
• Provide feedbacks to Senior Management Team on the region’s issues on 7 P’s, and recommend changes
• Prepare, review, update and report on any regional action plans per the region’s issues on 7 P’s

PHYSICAL REQUIREMENTS

Lifting heavy items (up to 50 lbs.) is sometimes required.

Job Type: Full-time

Salary: $80,000.00 – $100,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 12 hour shift

Supplemental Pay:

• Bonus pay

Experience:

• Restaurant Management: 8 years (Required)

Willingness to travel:

• 100% (Required)

Work Location: Multiple Locations