Restoration Associates, LLC Hiring for Sales Estimating Manager (SEM) Job at Knoxville, TN Full Time

Our franchise, SERVPRO® of West Knoxville | SERVPRO® of Oak Ridge | SERVPRO® of Northwest Knoxville | SERVPRO® of North Knoxville is seeking a Sales Estimating Manager (SEM).

Primary Responsibilities:

• Oversee job expectations of sales personnel
• Complete annual sales need assessment and market analysis
• Identify and establish revenue, collection, and activity goals
• Compare past and projected revenues to sales goals
• Increase sales revenue and achieve sales goals
• Oversees and implements professional sales training, priority response training, ancillary services training, and business training
• Reviews project documentation
• Manage sales on-call scheduling to ensure 24/7 coverage at all times
• Manage storm team file documentation
• Monitor and coach sales activities
• Evaluate sales staff performance including overseeing the estimating process
• Manage and improve customer satisfaction, including overseeing the estimating process
• Overseeing T & M usage
• Storm set up and logistics
• Improve Sales technology
• Fulfill duties of Sales Estimator based upon workload and staffing levels
• Ensure all SERVPRO HQ IAC Alerts are pursued according to Company Guidelines
• Establish protocols and procedures to monitor local news media and social media for sales opportunities

Additional Responsibilities:

• Maintain Company vehicles assigned to Sales Department according to Company guidelines
• Maintain and track assets assigned to Sales Department according to Company Guidelines
• Attend Company and Industry Training Events as scheduled by Management
• Participate in trade and professional associations related to community First Responders
• Ensures Budgets are maintained
• Conduct Weekly 1:1 with all Sales Estimators
• Supports and adheres to the company’s mission, vision and values as well as policies and procedure.
• Demonstrates exceptional personal conduct standards in all business interactions with team members and customers.
• Set an example for the department through regular, timely and professional communication with all other departments in the Company.

Necessary Experience and Skill Set:

• Five + years sales or customer service experience, with demonstrated history of sales ability and growth
• Required to have Xactimate software experience
• Effective oral and written communication
• IICRC Certification required
• Experience in building a strong team with tangible leadership skills
• Solid organization and planning capabilities, strong attention to detail
• Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
• Ability to meet people in new or difficult situations and build rapport
• Capability to work in a fast-paced, team-oriented office environment while being self-motivated, goal-oriented, and able to multi-task
• Bachelor’s degree in marketing or business or equivalent experience
• Experience with professional sales or marketing associations a plus
• Ability to successfully complete a background check subject to applicable law

What we offer:

• Paid vacation, sick leave and holiday pay
• Insurance (health, vision, dental, life & supplemental) after eligibility time period
• 401K with company match after eligibility time period

About SERVPRO and OUR Franchise:

• SERVPRO is a nationally known and respected brand owned by the Blackstone Group
• SERVPRO is a recession-resistant industry that has continued to experience growth even during economic downturns
• SERVPRO is the leading restoration company in the industry, and Team Cuthbertson’s franchises are among the top performing in the country (top 20 out of 1700+)

• Our franchise is located at 8609 Ball Camp Pike Knoxville, TN 37931

***Upon submission of the application you will receive a confirmation email from BambooHR (please check your spam) which contains a required survey to be completed before we can begin your application review. ***

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.