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- Description
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The Department of Revenue’s (DOR) Compliance Division is looking for a instinctive individual to join our Spokane Team as a Revenue Agent 1 (RA1) in-training to a Revenue Agent 2 (RA2).Candidate screening will begin as early as April 10, 2023 and the hiring authority may exercise the option to make a hiring decision at any time after. It will be to the applicant’s advantage to submit materials as soon as possible.
Revenue is a dynamic learning organization where you will experience a remarkable work-life balance, with amazing leadership and talented co-workers ready and focused to achieve the agency’s goals. We value diverse perspectives and life experiences. We employ and serve people of all backgrounds including people of color, immigrants, refugees, women, LGBTQ+, people with disabilities, and veterans. This unique culture of respect promotes a professional family of cohesive groups maximizing potential through opportunity. We offer a generous benefits package that includes defined benefit retirement plans; health, dental and vision coverage, deferred compensation plans, and as a public service employee, you may also be eligible for student loan forgiveness.
Visit these links to watch our recruitment video to find out more about our agency and see what our employees say about why Revenue is a great place to work.
During the first few months, you will receive hands on training in the office although, telework may also be available. The details will be worked out between you and your supervisor.We invite you to review the opportunity details below and forward this message to others you feel may be qualified. - Duties
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If you are not familiar with how our in-training works, here is a simple breakdown. After selected, a detailed in training plan will help you navigate through the program successfully. For the next 18 months, you will perfect your communications skills, ability to negotiate, and other investigative methods in resolving revenue collection activities on delinquent accounts. You will also provide advice, instruction, and training to a diverse customer base. In addition to the above, the list below are other responsibilities associated with a successful completion of the in-training plan and a successful advancement to RA2:
- Investigates and locates delinquent taxpayers using database searches, the internet, and third party resources.
- Takes collection action against non-compliant taxpayers, which can include tax warrants, bank/wage garnishments and revocation of business registration certificates.
- Conducts fieldwork and investigation on delinquent accounts at taxpayer places of business, job sites, and residences.
- Continuously records contact histories and taxpayer information throughout entire process on appropriate agency systems.
- Assists taxpayers/representatives with business registration, guidance on completing tax returns, and contacting other agencies when appropriate.
- Qualifications
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To qualify as a Revenue Agent 2 (range 50 – $4117 – $5535):
Two years’ experience as a Revenue Agent within the Department of Revenue.
To qualify as a Revenue Agent 2 (in-training) (range 45 – $3650 – $4892):
Bachelor’s degree in business or public administration, communications, finance, economics, political science, criminal justice, law, sociology, or psychology (degree must be from an accredited college or university by the U.S. Department of Education and Council for Higher Education Accreditation [CHEA])OR
Two years as a Tax Service Representative, Tax Information Specialist, or other tax collection experience in the Department of Revenue
OR
Experience may be substituted, year for year for education in any of the following areas:- Experience directly responsible for collecting or attempting to collect debts owed or due from an individual or any kind of business entity.
- Experience in law enforcement, adjustment of claims, or investigations involving personal background, business practices or fraud.
*The successful candidate must possess clear verbal and written communication skills and effective use of technologies (Excel and Word) necessary to perform the job duties.*
To be considered:- Complete the online application in detail, as it will be used as your initial resume.
- Attach a cover letter explaining your qualifications for this position.
- If you have foreign education credentials, please include the evaluation of U.S. equivalency.
Incomplete applications or applications received without these materials may be disqualified.
To take advantage of Veteran’s preference, please attach your DD-214, member 4 long form, or your NGB-22. Please blackout your social security number and date of birth before attaching.
Questions?
Hello, my name is Patrick and I will be assisting with this announcement. As a 20-year Army veteran, I understand the difficulty finding an enjoyable career with a work-life balance. At Revenue, we pride ourselves connecting talented individuals with opportunity and would like to answer any questions you have. Please contact any part of the Staffing team at [email protected] or give me a call (360) 704-5738.
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- Supplemental Information
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Per Governor Inslee’s Directive 22-13.1, state employees must be fully vaccinated effective November 4, 2022. Providing proof of being fully vaccinated is a condition of employment and your vaccine status will be verified prior to starting work. Being fully vaccinated means two weeks after you have received the second dose in a two-dose series of a COVID-19 vaccine or a single-dose COVID-19 vaccine authorized for emergency use, licensed, or otherwise authorized or approved by the U.S. Food and Drug Administration or listed for emergency use or otherwise approved by the World Health Organization. Please reach out to the HR Office at [email protected] if you need information on medical or religious accommodation.
At Revenue, we put employee safety first and foremost. This is why we will use every resource possible to ensure this hiring process stays within the current guidelines related to COVID-19. If selected to move forward, please be aware interviews may be conducted virtually using a webcam teleconferencing method.
To be considered for a Revenue Agent position, you must have complied with Washington state tax laws. The Department of Revenue is committed to ensuring all employees perform in a manner warranting the highest degree of public confidence and demonstrates the highest level of ethics and integrity. During the hiring process, the Compliance Division will review the Department of Revenue records to ensure you have complied with Washington state tax laws.
The Human Resources Division may use referrals from this recruitment to help fill future similar vacancies for six months.For current Department of Revenue employees and union members of the WPEA, current promotion rules will apply if selected.Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
This position is covered by a collective bargaining agreement between the Department of Revenue and the Washington Public Employees Association (WPEA).
The Department of Revenue is proud to be an equal opportunity employer. We embrace diversity and offer a respectful, inclusive culture for people with disabilities, as well as members of all protected groups and statuses. We encourage you to apply.
If you need help during the application process, please call the Human Resources Office at 360-704-5731. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.
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More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That’s why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees’ Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems‘ web site.Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
Sick Leave
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.
Pay status includes hours worked, time on paid leave and paid holiday.
As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.
Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.
Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.Bereavement Leave
Most employees whose family member or household member dies, are entitled to three (3) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.Additional Leave
Leave Sharing
Parental Leave
Family and Medical Leave Act (FMLA)
Leave Without PayPlease visit the State HR Website for more detailed information regarding benefits.
Updated 12-31-2022
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01
Please read the required qualifications and tell us in which way you meet them. Although you may meet the required qualifications in more than one way, you will only be able to check one of the choices. In which way do you meet the RA1 required qualifications?- I have a bachelor degree or higher in business or public administration, communications, finance, economics, criminal justice, law, political science, sociology, or psychology
- I have at least two years experience working for THE STATE OF WASHINGTON DEPARTMENT OF REVENUE as a Tax Service Representative or Tax Information Specialist
- I have AT LEAST FOUR YEARS professional experience directly responsible for collecting or attempting to collect debts owed or due from an individual or any kind of business entity OR AT LEAST FOUR YEARS experience in skip tracing, law enforcement or financial industry, adjustment of claims, or investigations involving personal background, business practices, or fraud
- I have a COMBINATION of the above required college coursework AND required professional work experience EQUAL TO FOUR YEARS
- I do not meet any of the above required qualifications for this position
02
Are you willing and able to travel to taxpayer businesses to conduct field investigations?- Yes
- No
03
Please carefully read the primary duties of this position. Are you willing to independently resolve REVENUE COLLECTION ACTIVITIES on taxpayers’ delinquent accounts on a daily basis?- Yes
- No
04
DESCRIBE your work experience with negotiating payments or directly collecting or attempting to collect debts owed or due from an individual or any kind of business entity. ADDITIONALLY, indicate which job(s) you obtained this work experience.05
Explain a stressful and confrontational situation with a customer. Describe how you communicated with the customer and resolved the situation.06
Which of the following Microsoft Office programs do you have at least one year of experience and a strong knowledge in (check all that apply):- Word – to include creating correspondence and mail merge
- Excel – to include mail merging, formulas and creating spreadsheets and charts
- Access – to include entering and maintaining data.
- PowerPoint – to include editing and creating slideshow presentations with charts.
- Databases to include data entry, data downloads and reports.
07
How did you hear about this career opportunity (select all that apply)?- Washington State’s career website: www.careers.wa.gov
- Washington State Work Source office or website (Go2WorkSource.com)
- Washington State employee
- Dept. of Revenue’s career website: www.dor.wa.gov/careers
- Dept. of Revenue Staffing Consultant
- College/university career fair or website
- Diversity network meeting/event
- Online job boards
- Other
08
How did you hear about the Department of Revenue as a possible employer?- Family/Friends
- State Employee
- School Representative/Professor
- Career Counselor
- Job/Career Fair
- Social Media Contact
- Other
09
Please explain any “other” answers to the above questions.10
Incomplete applications and applications received without requested attachments may be disqualified. Have you attached all requested documents?- Yes
- No
11
Although this opportunity may have telework options, you must reside in Washington State. Do you live in or plan to relocate to Washington State?- Yes
- No
* Required Question