ROI Solutions Hiring for Technical Account Manager – TAM III (Remote, In-Office, Hybrid) at Medford, MA Full Time

Who We Are:

ROI Solutions, Incorporated, was founded in 1999 to help nonprofit organizations achieve their missions. We have spent a great deal of time and energy building our company, hiring great talent, constantly improving our technology, and developing our CRM product Revolution CRM. We have evolved, and that evolution continues every day, but our core values remain unchanged since our inception: to provide solutions and services to nonprofit clients that will help them succeed in their missions and to do so with passion and purpose. Our services are unmatched and include client support, onboarding, and data and analytics. ROI Solutions is an equal opportunity employer that is committed to fostering a diverse, equitable, and inclusive workplace. We welcome candidates from all backgrounds and identities to join us in supporting our client partners in their world changing work. It is a requirement that all ROI Solutions employees demonstrate a commitment to valuing diversity and contributing to an inclusive working environment.

About the Position:

The Technical Account Manager III (TAM III) is the primary point of contact for our impressive roster of nonprofit clients and is responsible for the coordination of all client requests, scheduling of ongoing deliverables, and management of programming projects. They are dedicated to helping our clients utilize our CRM to its fullest to help them achieve their missions. Client satisfaction is our top priority, and our Account Managers build strong and long-lasting client relationships. This role requires outstanding professionalism, great communication skills and collaboration, and most importantly, an unwavering commitment to helping nonprofits make the world a better place.

Skills and Experience Preferred

• Experience with nonprofit data management/CRM or multi-channel marketing.
• Experience managing multiple project priorities in a timely manner.
• Ability to translate client business requirements into formal written specification documents.
• Ability to read and interpret client data selection requests.
• Ability to read/interpret basic SQL statements is preferred; ability to write basic SQL queries for problem solving and research is a plus.
• Great communication skills.

Specific Tasks

• Maintain and update client business logic collaboratively with clients.
• Work with internal technical resources to facilitate programming requirements.
• Effectively manage workflow for data requests (data pulls, uploads, etc.).
• Proactively monitor daily, automated processing.
• Serves as ‘First Responder’ to general day-to-day questions/’how to’ communications on ROI’s products and services.
• Serves as lead communicator on regular client status check-in meetings.
• Works with senior staff on special projects as needed.

Hello. ROI Solutions here. Don’t meet every requirement listed above? At ROI Solutions, we want to continue to build a diverse & inclusive workplace, so if this role looks great but your experience doesn’t perfectly match up with every qualification in the job description, apply anyway. You may be just the right candidate for this or other roles.

COVID-19 VACCINATION REQUIREMENT

Applicants are required, where permitted by applicable law, to be fully vaccinated by the date of hire to be considered for employment at ROI Solutions. By applying, you are acknowledging your understanding and acceptance of this condition of employment.

Please Note: This role is not available for remote work in AK, AL, AR, AZ, CA, CO, CT, DE, HI, IA, ID, IN, KS, LA, MI, MO, MS, MT, NE, ND, NJ, NM, NV, OH, OK, OR, RI, SD, TN, TX, UT, VT, WA, WI, WY, New York City, NY, or any location outside of the United States.