Rooms to Go Hiring for Technical Operations Supervisor Job at Atlanta, GA Full Time

The Tech Ops Supervisor provides leadership and support to the Information Technology Infrastructure (ITI) Team. The Tech Ops Supervisor oversees field service personal who perform on-site routine services including service restoration, installations, scheduled maintenance, and decommission of IT Infrastructure equipment. Responsibilities include maintaining a support matrix of technology and process matched with employee skills. The Tech Ops Supervisor will facilitate employee development through maintaining training plans, and the development and communication of goals and objectives. Additionally, this position will support a customer centric philosophy that ensures customer satisfaction and follow up with colleagues and end users, to ensure timely resolution of issues and delivery of services. The ability to provide leadership with handling projects between internal departments is required. Strong relationships with IT departments and key customers are crucial to success.

Responsibilities:

• Manage the operational level targets and goals for the Tech Ops organization, its personnel, services and functions
• Collaborate with stakeholders in supported organizations to ensure a strong alignment between service targets and meeting customer objectives
• Respond to the organization’s changing business requirements reducing incidents, disruption while maximizing value and decreasing re-work.
• Establish and maintain a professional working relationship with key IT users, IT staff, external vendors and key business contacts.
• Inspire internal teams to achieve the highest possible levels of customer satisfaction, duties include championing operational excellence initiatives involving the continued maturing of ITIL-based processes.
• Lead service improvement initiatives, manage change and engage stakeholders including internal customers, peers, staff, and outside suppliers to achieve improvements in performance.
• Impact the operational effectiveness of IT systems by ensuring that the daily activities needed to manage the IT services and the supporting IT infrastructure are conducted in the most efficient manner possible.
• Develop and mentors team through establishing performance expectations, training plans, career objectives, mentoring behaviors, and administering disciplinary actions as needed, and build a customer centric culture.
• Prioritizes workload, conduct effective resource management to ensure adequate capacity for current and forecast needs.
• Conducts interviews and makes recommendations for new hires, consultants and/or replacement personnel.
• Performs Continual Service Improvements through monitoring performance against established targets, identifying areas of opportunity and driving improvement and organizational maturity

Qualifications:

• Five or more years of relevant professional work experience in supporting an enterprise desktop environment
• Experience mentoring others, presenting technical information and working with service levels
• ITIL Fundamentals
• Working with service levels
• ITSM tools
• Operating Systems
• Desktop and Systems Management concepts and tools such as SCCM

Founded in 1991, Rooms To Go is one of the largest and fastest growing furniture retailers in the US with over 250 stores in ten southern states, eight distribution centers and an e-commerce business. Rooms To Go offers a collaborative work environment within a supportive culture.

Rooms To Go Benefits:

• Medical, dental, and vision insurance
• 401(k) with company match
• Associate discounts including furniture
• Company paid life and disability insurance
• Paid time off
• Employee Assistance Program
• Wellness Programs
• And more!

Rooms To Go is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws

Applicants must be authorized to work in the U.S.