Position Summary:
The Specialist, MYRCL HR Assist, Crew Administration is a fast paced and diverse role, which requires an analytical forward-thinking individual. Position requires a high level of multitasking and the ability to change direction instantly. Individual must possess a “can do” attitude under any given situation supporting the workforce and logistics requirement of the fleet operations.
Essential Duties and Responsibilities:
Processes each Passenger Name Record (PNR) within the guidelines provided in SQM for ticketing and quality, balancing cost-effective travel itinerary and satisfactory routing
Responsible for fulfilling all crewmembers’ travel requests using the Global Distribution System (GDS) in place (ie. Sabre) arising from the E-1 system
Coordinate arrangements for hotel and transportation bookings through contracted hotels, GDS or other methods as needed to meet the service level
Attends to all customer needs received via telephone or written request and ensure proper encoding of remarks in the Travelmart
Ensures that all crew travel emergencies within six days are attended – including but not limited to travel reprinting of letter of employment (LOE), updating of E1 record, re-scheduling of crew members to meet vessel at very next port of call, etc
Ensure full customer satisfaction by responding emails in timely manners (within 4 hours upon receipt)
Stays current with all policies and procedures noted in SQM (Safety & Quality Management), CBA (Collective Bargaining Agreement) and or any other material which pertains to shipboard personnel
Works closely with port logistics and scheduling team on crew related matters to ensure a fast and efficient resolution to any situation
Coordinates logistics for “just in time” sign on/off, acting as a liaison between Corporate Travel, shipboard management and external hiring sources
Provides functional areas within Fleet Operations with systematic information supporting an effective par level planning process and related procedures. This includes communication with HR Center/Crew Office regarding any last minute changes to a travel itinerary, shipboard employee joining date due to an unforeseen delay, etc
Provide and decides on manpower plans (schedules) for departments and/or positions as necessary during emergency situations
Assess financial implication of decisions that has to be carried out to resolve emergency travel situations
Qualifications, Knowledge, and Skills:
4-year degree from an accredited college/university in a related field
At least 1 year of previous related professional level experience in one or more of the following functions: workforce scheduling, succession planning, recruiting and/or logistics services
Ability to analyze cost impact for travel needs associated with the movement of personnel within the fleet
Maintain fleet at par so that payroll shipboard is not negatively impacted
Responsible for ensuring best booking practices so to manage the Travel Budgets of shipboard and shore side
Working knowledge of general/organizational shipboard functions and concepts
Knowledge of world geography and time differences
Knowledge of applicable immigration and visa requirements related to seafarers in various geographical areas
Working knowledge of applicable flag state/port state regulations related to seafarers training, licenses and certifications
Ability to read/write English in order to understand/interpret written procedures and emails.
A relevant work experience as International Travel Agent
Determine the necessary sequence of activities and the efficient level of resources required to achieve efficient and effective schedule and itinerary
Proven track-record for being able to apply optimization techniques in one or more domains such as inventory optimization and crew planning
Evaluate a problematic situation and create a resolution based on planning and reasoning. Use logic, judgment, and data to drive decisions
Visualizes, articulates, and solves both complex and uncomplicated problems and concepts and make decisions that make sense based on all available information
Quickly learn and apply knowledge, skills, and judgment by assessing and translating information technology into responsive and effective planning solutions
Working knowledge of computers, internet and navigate within a variety of Microsoft software packages. Knowledge of industry programs (E1, AS400, MAPS, Remedy or other systems) as required
Requires expertise in a GDS system, preferably Sabre
Excellent communication skills, can translate data to suggest practical solutions or process improvement
Ability to communicate tactfully, verbally and in writing, to gather and relay information in a multinational environment consisting of department heads, managers, coworkers, and shipboard employees
Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from management, co-workers, and shipboard employees
Working knowledge of general shipboard functions on a cruise ship, and the general concept of the shipboard organization. Working knowledge of applicable immigration and visa requirements related to seafarers in various geographical areas
Working knowledge of applicable flag state and port state regulations related to seafarers training, licenses and certifications as needed
Knowledge and understanding of airline contracts and fares
It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
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