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Job Description
Produce Alliance is a management services company working with member distributors along with national and regional restaurant groups across the US. Produce Alliance collaborates within an open market, competitive model; putting client needs first while providing transparent execution and excellence in category management services. Produce Alliance has locations in Chicago, Atlanta, Nashville, and California. To find out more about us please visit our website www.producealliance.com
JOB DESCRIPTION
The Customer Account Manager (CAM) handles the day-to-day needs for assigned clients. He or she develops an understanding of the customer’s business. Works to develop a deep knowledge of fresh produce management services as well as business needs. Maintains a high degree of customer contact and develops relationships with the customer and given distributor across key processes and functions. The CAM must be able to adapt to a variety of clients and their needs and expectations.
POSITION DUTIES /RESPONSIBILITIES:
Assists Business Developer through the acquisition of business and renewal process
Supports the Executive CAM, if applicable, with projects and responsibilities
Becomes the main point of contact after account is acquired
Manages account rollout, account maintenance, and growth.
Conducts ongoing client delivery and quality monitoring and works to resolve issues
Provides culinary assistance, which includes product inquires, new menu items, product innovations, local farm programs and label and brand approvals
Handles client online portal maintenance and internal proprietary data system
Develops profitability and cost savings analyses and participates in business review presentations
Hosts customers at conferences and events as needed
Must be able to work with a variety of internal departments to support the customer’s requests.
Be able to provide insight and new ideas to an account
Required Skills:
Bachelor’s Degree or 2-3 years of equivalent work experience in Account Management required.
Experience managing account relationships
Attention to detail with a strong desire to deliver value added support to clients
Excellent verbal and written communication skills
Ability to manage multiple priorities in a fast paced team environment as well as independently
Must be flexible to assist with client needs outside normal business hours as needed.
Ability to critically think about customer needs proactively
Proficient with Microsoft Office Tools as well as internal systems.
